<p>We are looking for a dedicated Member Services Representative to join our team in San Francisco, California. In this Contract to permanent position, you will play a vital role in delivering exceptional customer service and ensuring members have a positive experience. This opportunity is ideal for someone who thrives in fast-paced environments and is passionate about supporting a non-profit organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by addressing member inquiries and resolving issues promptly.</p><p>• Manage a high volume of calls in a fast-paced call center environment.</p><p>• Accurately input and update member information using computer systems.</p><p>• Maintain detail-oriented and empathetic communication with members during interactions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Provide guidance and support to members regarding organizational policies and services.</p><p>• Handle sensitive information with confidentiality and care.</p><p>• Continuously adapt to changing processes and procedures to enhance member satisfaction.</p><p>• Monitor and report recurring member concerns to identify areas for improvement.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Allison Jacques at Allison.jacques - at - roberthalf - .com with your word resume and reference job ID#*00410-0013299073*</p>

• Proven experience in a fast-paced call center environment.<br>• Strong computer proficiency and ability to navigate multiple systems.<br>• Excellent typing skills with high accuracy.<br>• Demonstrated expertise in call center customer service.<br>• Exceptional interpersonal and communication skills.<br>• Ability to manage multiple tasks effectively while maintaining attention to detail.<br>• Commitment to delivering quality service in alignment with organizational values.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>