We are looking for a Customer Service Representative to support customers in San Francisco, California through a Contract position focused on responsive, high-quality service. In this role, you will help individuals navigate questions and application-related needs with accuracy, patience, and professionalism. The ideal candidate brings a steady call center presence, communicates clearly, and contributes to a smooth customer experience by resolving inquiries efficiently and thoroughly.<br><br>Responsibilities:<br>• Handle inbound and outbound customer interactions with a helpful, solution-focused approach that makes each caller feel supported throughout the conversation.<br>• Provide clear guidance on forms, requests, and next steps so customers receive accurate information and can move forward without unnecessary delays.<br>• Complete order entry and related updates carefully, ensuring information is entered correctly the first time whenever possible.<br>• Monitor open or incomplete items and take timely follow-up actions to reduce stalled applications or unresolved customer issues.<br>• Maintain dependable attendance and remain available during assigned queue coverage hours to support service levels and response times.<br>• Respond constructively to coaching and performance feedback, applying direction quickly to improve call quality and consistency.<br>• Document customer conversations and outcomes thoroughly so records remain current, organized, and useful for follow-up activity.

• Experience in call center customer service or a similar high-volume customer support environment.<br>• Strong ability to manage inbound calls while delivering courteous, detail-oriented, and efficient service.<br>• Comfortable making outbound calls when follow-up or issue resolution is required.<br>• Background in order entry, data input, or maintaining accurate customer records.<br>• Clear verbal communication skills with the ability to explain processes in a simple and reassuring manner.<br>• Reliable attendance and the ability to remain engaged and productive during scheduled working hours.<br>• Willingness to accept feedback, adjust quickly, and maintain performance standards in a team-oriented setting.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>