We are looking for a Customer Relations Representative to support customers in a Long-term Contract position. This role focuses on delivering responsive service by managing inbound inquiries, documenting claim-related details with precision, and helping callers reach the right internal resources. The ideal candidate is attentive, composed under pressure, and motivated to provide accurate, detail-oriented assistance in a fast-paced customer service environment.<br><br>Responsibilities:<br>• Respond to inbound customer calls related to injury claim reporting and capture all required information accurately in company systems.<br>• Guide conversations with thoughtful questions and careful listening to understand concerns and identify the best path to resolution.<br>• Route inquiries to the appropriate teams and coordinate with internal partners to ensure customer issues are addressed efficiently.<br>• Maintain clear, accurate records through timely data entry and careful documentation of each interaction.<br>• Build working knowledge of service processes, policies, and procedures to deliver consistent and informed support.<br>• Alert Customer Care leadership to recurring service challenges or workflow risks that could affect response quality or turnaround times.<br>• Follow established compliance standards, training expectations, supervisory guidance, and applicable regulations in daily work.

• At least 1 year of experience in customer service, administrative support, or a related role.<br>• Strong verbal and written communication skills with the ability to manage multiple tasks effectively.<br>• Demonstrated ability to handle customer concerns professionally and work through issues with sound judgment.<br>• Solid data entry skills with a high level of accuracy and attention to detail.<br>• Ability to work collaboratively across departments and escalate matters appropriately when needed.<br>• High school diploma or equivalent is required; additional college coursework or a degree is a plus.<br>• Experience answering inbound calls and supporting claim administration activities is preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>