We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records.<br><br>Responsibilities:<br>• Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems.<br>• Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support.<br>• Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed.<br>• Work closely with internal departments to help resolve service issues and ensure timely follow-through.<br>• Build familiarity with organizational procedures and service practices to improve the quality and consistency of support.<br>• Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations.<br>• Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements.

• At least 1 year of experience in customer service, administrative support, or a related role.<br>• Strong verbal and written communication skills with the ability to manage multiple tasks efficiently.<br>• Demonstrated ability to address customer concerns professionally and apply sound problem-solving skills.<br>• Experience with data entry and maintaining accurate, organized records.<br>• Ability to coordinate with cross-functional teams and recognize when escalation is appropriate.<br>• High school diploma or equivalent required; additional college education is a plus.<br>• Familiarity with inbound call handling, claim administration, or administrative assistance is preferred.

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