<p>A rapidly growing home services company is seeking a Customer Service Representative to support scheduling, customer communications, and service coordination efforts. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and creating positive customer experiences.</p><p>The successful candidate will be an important part of the customer journey, helping coordinate service requests and ensuring customers receive timely and professional support.</p><p>Responsibilities</p><p>Customer Relations</p><ul><li>Answer inbound calls and respond to customer inquiries</li><li>Schedule service appointments and coordinate technician dispatches</li><li>Provide updates regarding appointments and service timelines</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain detailed customer notes and service records</li></ul><p>Administrative Functions</p><ul><li>Enter and update customer information accurately</li><li>Process service requests and work orders</li><li>Assist with reporting and operational support activities</li><li>Coordinate communication between customers and field teams</li></ul>

<ul><li>2+ years of customer service, call center, or administrative experience</li><li>Strong phone etiquette and communication skills</li><li>Experience using CRM software preferred</li><li>Excellent multitasking and organizational abilities</li><li>Professional and customer-focused demeanor</li></ul><p><br></p>

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