<p>Join our non-profit team as a <strong>Bilingual Spanish</strong> Helpline Agent and help provide crucial support to our diverse community. In this role, your language skills and empathy will make a real difference in people’s lives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Actively respond to helpline calls, delivering support and guidance in Spanish and English.</li><li>Listen with compassion and communicate solutions to callers’ questions or concerns.</li><li>Refer callers to appropriate resources or escalate issues when needed.</li><li>Accurately document caller information in our system.</li><li>Maintain privacy and confidentiality at all times.</li><li>Collaborate with colleagues to continually improve helpline services.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>Fluent in Spanish and English (verbal and written).</li><li>Prior customer service or call center experience preferred.</li><li>Excellent communication, listening, and problem-solving abilities.</li><li>Comfortable with technology and CRM platforms.</li><li>Commitment to serving the community and upholding organizational values.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>