We are looking for a skilled Help Desk Analyst I to join our team in Salt Lake City, Utah. This Contract to permanent position is ideal for a detail-oriented individual with a strong foundation in troubleshooting and customer support, eager to provide first-level technical assistance to on-site and remote users. You will play a crucial role in resolving technical issues and ensuring smooth operations across our organization.<br><br>Responsibilities:<br>• Provide Tier 1 technical support to address and resolve hardware and software issues for both on-site and remote users.<br>• Troubleshoot and resolve service desk tickets efficiently, ensuring timely and accurate documentation of resolutions.<br>• Assist with break/fix tasks to maintain functionality of office equipment and systems.<br>• Support users in navigating and utilizing Microsoft Windows environments effectively.<br>• Contribute to the deployment and configuration of systems using InTune.<br>• Collaborate with team members to identify recurring issues and implement preventive measures.<br>• Communicate effectively with users to understand technical problems and offer clear solutions.<br>• Maintain a high level of professionalism while managing multiple tasks in a fast-paced environment.

• At least 1 year of experience in a help desk or technical support role.<br>• Proficiency in troubleshooting and resolving technical issues.<br>• Familiarity with Microsoft Windows operating systems.<br>• Experience working with service desk ticketing systems.<br>• Ability to perform break/fix tasks on hardware and software.<br>• Strong communication skills to interact with users and team members effectively.<br>• Ability to work independently and manage priorities under minimal supervision.<br>• Knowledge of InTune or similar system deployment tools is a plus.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>