We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract to permanent position, offering an excellent opportunity for growth while supporting our expanding customer base. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional service to our clients.<br><br>Responsibilities:<br>• Handle incoming customer inquiries via phone and email, providing timely and accurate responses.<br>• Resolve customer issues effectively, ensuring a positive experience and maintaining high satisfaction levels.<br>• Communicate fluently in both English and Spanish to assist diverse clientele.<br>• Manage high call volumes with professionalism and efficiency, adapting to varying customer needs.<br>• Document customer interactions and resolutions in the system accurately for future reference.<br>• Collaborate with team members to streamline processes and improve overall service quality.<br>• Stay updated on company policies, products, and services to provide accurate information to customers.<br>• Identify opportunities to enhance customer experience and share feedback with management.<br>• Maintain a courteous and empathetic approach during all customer interactions.<br>• Adhere to company guidelines and procedures to ensure compliance and consistency.

• Proficiency in both English and Spanish, with strong verbal and written communication skills.<br>• Previous experience in customer service or call center roles, preferably in a high-volume environment.<br>• Ability to manage and prioritize tasks efficiently while handling multiple customer inquiries.<br>• Strong problem-solving skills, with the ability to think critically and provide effective solutions.<br>• Excellent interpersonal skills, with a focus on delivering superior customer service.<br>• Familiarity with basic computer applications and CRM systems.<br>• High level of patience, adaptability, and professionalism in challenging situations.<br>• Commitment to maintaining confidentiality and adhering to company policies.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>