We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.<br>• Facilitate order entry and ensure accuracy in processing customer requests.<br>• Handle both inbound and outbound calls while maintaining a high level of service quality.<br>• Resolve issues effectively and escalate complex cases when necessary.<br>• Maintain detailed and organized records of customer interactions.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide product or service information to customers, ensuring clarity and understanding.<br>• Adapt to changing priorities and remain flexible in a fast-paced environment.<br>• Uphold company policies and standards while delivering exceptional service.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a dedicated and detail-oriented Education & Program Office Admin to join our team on a contract basis in Washington, District of Columbia. This role involves providing excellent customer service and administrative support to ensure smooth operations within the Education & Programs office.<br><br>Responsibilities:<br>• Welcome and assist visitors by answering inquiries, addressing concerns, and directing them to the appropriate resources.<br>• Handle incoming calls, take messages, and provide accurate information to callers.<br>• Manage email correspondence promptly and professionally.<br>• Perform data entry tasks with accuracy and efficiency.<br>• Print and distribute materials such as tent cards and other office supplies.<br>• Monitor the office environment to ensure it remains organized and functional.<br>• Schedule appointments and maintain updated calendars.<br>• Utilize Microsoft Excel and Word for documentation and reporting.<br>• Support order entry and other administrative functions to maintain workflow.
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Our client within the academia field seeks a thorough, Executive Assistant/Business Manager with proven experience working in an operations role while supporting C-level executives. In this role, the Executive Assistant/Business Manager will be responsible for providing a high level of support by completing administrative tasks such as: organizing travel, maintaining calendars, drafting internal and external correspondence, placing catering orders, assisting with budgets, preparing expense reports, and providing a high-level of customer service. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications.</p><p> </p><p>What you get to do daily</p><p>· Coordinate executive communications</p><p>· Prepare internal and external corporate documents</p><p>· Calendar Management</p><p>· Prepare weekly reports</p><p>· Draft meeting agendas</p><p>· Distribute incoming mail/packages</p><p>· Travel Arrangements</p><p>· Order and maintain inventory of office supplies</p><p>· Assist with property management activities</p><p>· Record meeting minutes</p><p>· Credit Card Reconciliations</p><p>· Special errands as needed</p>
<p><strong><em><u>100% ONSITE!!</u></em></strong></p><p><br></p><p><strong>Schedule:</strong> Monday – Friday | 8:30 AM – 5:00 PM EST</p><p><strong>Work Environment:</strong> Onsite | Professional Office Setting</p><p><strong>Assignment Duration:</strong> 3 Months (with possibility for extension or permanent hire)</p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking an <strong>Administrative Assistant</strong> to support the property management team at a professional office building in Bethesda, MD. This role is ideal for someone with strong organizational skills, excellent phone and email etiquette, and a professional demeanor. You’ll be the first point of contact for visitors, handle daily office administrative duties, and assist with invoice and purchase order processing.</p><p><br></p><p><strong>What You'll Do</strong></p><p><strong>Guest & Phone Reception</strong></p><ul><li>Answer and route incoming calls in a courteous and professional manner</li><li>Greet visitors and ensure guest protocols are followed</li></ul><p><strong>Administrative & Office Support</strong></p><ul><li>Organize, file, and manage daily administrative tasks</li><li>Maintain a clean and professional office environment</li><li>Manage general office email inbox and respond to inquiries</li></ul><p><strong>Invoice & Purchase Order Processing</strong></p><ul><li>Review, validate, and submit invoices for approval</li><li>Prepare and monitor purchase orders and contract documentation</li><li>Communicate with vendors and internal teams for issue resolution and follow-up</li></ul>
<p><u>Position Overview</u></p><p>The Accounting & Operations Manager will support the CFO in overseeing accounting functions and daily operations for a luxury residential design-build firm specializing in custom homes. This is a hands-on role with a strong emphasis on accounting, billing, project administration, and overall organizational efficiency. The ideal candidate is detail-oriented, technologically savvy, and confident in communicating with clients, vendors, and team members.</p><p><br></p><p><u>Key Responsibilities</u></p><ul><li>Prepare and process client invoices for new construction projects</li><li>Prepare and process client invoices for service work</li><li>Manage AR reports and follow up on overdue balances</li><li>Set up vendors and maintain compliance documents on file</li><li>Enter and process accounts payable according to payment schedules</li><li>Track job costs</li><li>Process bi-weekly payroll data entry through ADP</li><li>Maintain payroll records</li><li>Track government/tax filings in partnership with a senior manager (ADP files reports)</li><li>Draft, review, and manage contracts and change orders</li><li>Organize and maintain project files</li><li>Manage vendor files and compliance documents</li><li>Support team members with permitting and inspection scheduling</li><li>Maintain accurate general ledger records in QuickBooks</li><li>Generate regular financial reports</li><li>Assist with phones, scheduling, office administration, and management communication</li><li>Communicate directly with clients regarding billing, contracts, and scheduling</li></ul>
<p>We are looking for a detail-oriented Administrative Assistant to join our team on a Contract basis in Washington, District of Columbia. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional organizational and communication support. As an integral member of our team, you will assist with daily administrative tasks and ensure the smooth operation of office functions. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, members, and guests with professionalism and a positive attitude.</p><p>• Handle incoming and outgoing mail, packages, and deliveries efficiently.</p><p>• Manage and coordinate calendars for staff and leadership, scheduling meetings, conference calls, and appointments.</p><p>• Organize meeting logistics, including reserving rooms, setting up technology, and preparing materials.</p><p>• Draft, proofread, and format correspondence, memos, and reports with attention to detail.</p><p>• Maintain well-organized filing systems, both electronic and physical.</p><p>• Perform data entry tasks and ensure accurate record-keeping and database updates.</p><p>• Monitor office supplies, place orders, and maintain inventory levels.</p><p>• Respond to membership inquiries and communications as directed.</p><p>• Prepare materials and provide support for programs, conferences, and events.</p>
<p>A respected firm is seeking a billing specialist to work in their Rockville Office.</p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>
<p>Are you looking for an exciting opportunity to grow your career in accounting while working in a <strong>fast-paced, high-growth environment</strong>? My client is seeking a <strong>Staff Accountant</strong> to be focused on the accounting for mission-based projects. If you thrive on solving problems, improving processes, and making an impact in a collaborative setting, this role is for you! This position is ideal for professionals with <strong>hands-on accounting experience</strong> and a strong proficiency in <strong>NetSuite</strong>. You’ll have an opportunity to work on diverse accounting functions and contribute to building the financial foundation of a rapidly expanding organization.</p><ul><li>Prepare and maintain accounting reports to support the <strong>month-end financial close</strong>, including the compilation of accurate financial statements.</li><li>Manage <strong>accounts receivable</strong> and <strong>accounts payable</strong>, ensuring smooth workflows and optimal cash flow management.</li><li>Prepare and monitor <strong>month-end accruals</strong> to ensure accurate revenue recognition that aligns with associated expenses.</li><li>Track and analyze <strong>recurring revenue</strong> while maintaining <strong>profitability reports by project</strong>.</li><li>Oversee the <strong>purchase order process</strong> and handle the setup of vendors and clients within <strong>NetSuite</strong> or other accounting systems.</li><li>Process invoices for timely payment and maintain meticulous financial records for compliance and documentation.</li><li>Recommend data-driven solutions for <strong>cost reduction</strong>, <strong>revenue enhancement</strong>, and <strong>process streamlining</strong> to improve efficiency.</li><li>Collaborate on preparations for <strong>external audits</strong> and produce necessary documentation for financial institutions.</li><li>Regularly review financial statements to ensure <strong>accuracy and compliance</strong> with legal and accounting standards.</li><li>Assist with administrative tasks and provide critical support to other finance functions.</li><li>Contribute to ad hoc projects and perform additional duties as assigned to support the finance team.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Be part of a <strong>high-growth organization</strong> where your ideas are valued, and your contributions make a real impact.</li><li>Play a key role in enhancing and streamlining financial processes and systems within a growing team.</li><li>Enjoy opportunities for professional development and career advancement as part of our innovative and forward-thinking organization.</li><li>Fantastic culture and excellent work life balance (2 days in-office per week / 3 days from home)</li><li>Salary between $75-90K based on experience (potential for more based on experience) + bonus based on company performance + full suite of benefits.</li></ul><p>This is a unique opportunity for a Staff Accountant who wants to bring their skills, especially in <strong>NetSuite</strong>, to a company on the cutting edge of growth and innovation. </p>
<p>We are looking for an experienced Senior Accountant to join our client's team in Columbia, Maryland. This role is ideal for someone with a strong attention to detail, a solid background in accounting for government contracts, and a deep understanding of Deltek Costpoint. The successful candidate will play a key role in managing complex financial processes, ensuring compliance, and supporting both month-end and year-end activities.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and post monthly journal entries, including revenue adjustments, payroll, prepaid expenses, and depreciation of capital assets.</p><p>• Generate and distribute invoices while ensuring timely payment collection for services rendered.</p><p>• Conduct bi-weekly payroll processes and manage cash disbursements.</p><p>• Perform reconciliations for key balance sheet accounts such as bank accounts, unbilled accounts receivable, and liabilities.</p><p>• Oversee month-end and year-end closing procedures to ensure accuracy and completeness.</p><p>• Collaborate with external audit firms during year-end to prepare schedules, provide supporting documentation, and address inquiries.</p><p>• Submit incurred cost reports and manage compliance with government and field bank requirements.</p><p>• Assist in preparing financial data and schedules for year-end reporting and audits.</p>
<p>We are seeking a detail-oriented and experienced <strong>Accounts Payable Specialist</strong> to join our team in Glen Arm, Maryland. This <strong>contract-to-permanent opportunity</strong> plays a key role in maintaining efficient financial operations by ensuring the accurate processing of vendor invoices, managing payment workflows, and fostering strong relationships with vendors. The ideal candidate thrives in a collaborative environment, is highly organized, and demonstrates strong attention to detail while working across departments to streamline processes.</p><p>Key Responsibilities:</p><ul><li>Accurately process vendor invoices and ensure timely and correct data entry into the accounting system.</li><li>Oversee and execute bi-weekly and monthly payment runs (including checks, virtual payment cards, and ACH transactions), ensuring adherence to company guidelines.</li><li>Leverage <strong>Microsoft Excel</strong> tools, such as pivot tables and advanced formulas, for data management and preparation of complex accounts payable entries.</li><li>Respond to vendor inquiries professionally and nurture positive relationships.</li><li>Collaborate with purchasing and receiving teams to resolve any discrepancies between invoices and purchase orders.</li><li>Process international and domestic payments while ensuring compliance with company policies.</li><li>Assist with month-end close activities, including preparing invoice accruals and resolving unvouchered payable balances.</li><li>Maintain meticulous records of transactions and supporting documents, including digitizing paper records as required.</li><li>Provide necessary documentation for internal and external audits.</li><li>Review outstanding purchase order receipts and work closely with internal and external teams to reconcile discrepancies.</li></ul><p><br></p>
We are looking for a detail-oriented Contracts Administrator to join our team in Baltimore, Maryland. In this role, you will support the Assistant Vice President of Contracts, in-house counsel, and various departments by managing administrative and legal tasks related to commercial real estate transactions. If you have a passion for legal documentation, real estate, and collaborative teamwork, this opportunity could be an excellent fit for you.<br><br>Responsibilities:<br>• Draft and review contracts, amendments, and supplemental agreements for land transactions, including purchases, leases, and joint ventures.<br>• Prepare and proofread easements, declarations, and other land-related legal documents.<br>• Develop transaction and ownership structure charts to ensure clarity in documentation.<br>• Track contract timelines and deadlines while coordinating due diligence reports and distributing necessary funds.<br>• Order and analyze due diligence materials such as title reports, judgments, and surveys for properties, entities, and individuals.<br>• Provide administrative and legal support under the direction of the Assistant Vice President of Contracts.<br>• Collaborate with in-house counsel and departments including Acquisition, Development, Finance, and Accounting.<br>• Notify relevant departments of critical deadlines and coordinate required actions.<br>• Assist Joint Venture and Regional Partners in achieving transaction goals.
