We are looking for a proactive and detail-oriented Project Assistant to join our team in Rockford, Illinois. In this role, you will oversee key aspects of customer orders and contract administration, ensuring smooth communication and efficient processes. This is a Long-term Contract position, offering an excellent opportunity to contribute to cross-functional projects and provide outstanding customer service.<br><br>Responsibilities:<br>• Coordinate and manage repair purchase orders from commercial airline customers, including quoting, invoicing, and shipment processing.<br>• Act as the primary point of contact for customer inquiries and order-related issues, ensuring timely communication and resolution.<br>• Monitor and adhere to contractual obligations such as asset reporting, on-time delivery metrics, and penalty avoidance.<br>• Collaborate with internal teams including manufacturing, engineering, quality assurance, and program management to streamline operations.<br>• Prepare and present status reports on customer orders and service levels to ensure transparency and accountability.<br>• Implement and support continuous improvement initiatives to enhance efficiency and customer satisfaction.<br>• Supervise and guide shop technicians and field service teams to meet project goals and deadlines.<br>• Manage customer service requirements with a focus on maintaining high-quality standards and timely deliverables.<br>• Facilitate cross-departmental coordination to address operational challenges and optimize workflow.<br>• Ensure compliance with all contractual and regulatory requirements related to project execution.

• 2 to 4 years of experience in customer service or account management roles.<br>• Must be eligible to work in the U.S. due to contract-specific access requirements.<br>• Familiarity with commercial or military contract administration processes.<br>• Strong communication and organizational skills to manage multiple priorities effectively.<br>• Hands-on experience with continuous improvement methodologies and tools.<br>• Proficiency in managing purchase orders, quotations, and invoicing processes.<br>• Ability to collaborate with diverse teams across manufacturing, engineering, and customer support functions.<br>• Knowledge of reporting and asset management within contractual frameworks.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>