We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York. In this Contract position, you will provide advanced support and assistance for a range of property and casualty insurance products, ensuring seamless service delivery to both internal staff and external clients. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of client satisfaction.<br><br>Responsibilities:<br>• Address and resolve inquiries related to property and casualty insurance products, including workers' compensation and bonds.<br>• Offer technical support to external users by troubleshooting issues and providing solutions.<br>• Maintain accurate records of communication with clients, ensuring timely and attentive interactions.<br>• Research and resolve product and service-related concerns from internal and external clients.<br>• Collaborate with management to address critical client situations and recommend optimal solutions.<br>• Respond to inbound calls and place outbound calls as needed to assist with client inquiries.<br>• Stay updated on industry developments, regulatory changes, and policy updates to enhance service delivery.<br>• Utilize multiple software applications and carrier websites to manage and resolve client issues effectively.<br>• Build and nurture positive relationships with clients, insurance carriers, and internal stakeholders.<br>• Contribute to process improvements and recommend enhancements to existing procedures.

• High school diploma or equivalent.<br>• Minimum of 2 years of experience in customer service or the insurance industry.<br>• Strong communication skills with the ability to manage client concerns effectively.<br>• Familiarity with property and casualty insurance products, including workers' compensation.<br>• Proficiency in using various software applications and online systems.<br>• Ability to research and analyze client issues to provide actionable solutions.<br>• Knowledge of regulatory and policy changes within the insurance industry.<br>• Demonstrated ability to work collaboratively with internal teams and external clients.

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