We are looking for an experienced Insurance Service Associate to join our team on a long-term contract basis in Rochester, New York. In this role, you will provide exceptional customer service to clients in the Paychex Property and Casualty Insurance division, ensuring that all claims and inquiries are managed efficiently and in alignment with company policies. This position offers an opportunity to work in a fast-paced environment, where attention to detail and effective communication are essential.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries, resolving complaints, and processing claims in adherence to company policies.<br>• Develop and maintain a solid understanding of the Paychex Property and Casualty Insurance product offerings.<br>• Utilize various software systems, including Salesforce and Adobe Flex, to manage client interactions and maintain accurate records.<br>• Perform data entry tasks with precision, ensuring timely and organized completion of assignments.<br>• Document all client interactions and service activities to maintain detailed and accessible records.<br>• Collaborate with team members and other departments to ensure seamless customer service delivery.<br>• Prioritize and organize tasks effectively to meet deadlines and support operational efficiency.<br>• Stay updated on industry procedures and policies to enhance service quality and compliance.<br>• Assist with administrative tasks such as photocopying, scanning, and preparing documents.<br>• Provide support for HRIS systems and other tools integral to operations.

• An Associate's Degree is preferred, but equivalent experience may be considered.<br>• Previous experience in the insurance industry, particularly in Property and Casualty Insurance, is highly desirable.<br>• Strong customer service skills with the ability to address client needs and resolve issues professionally.<br>• Proficiency in using software packages such as Salesforce and Adobe Flex.<br>• Ability to manage data input tasks with accuracy and attention to detail.<br>• Familiarity with complaint resolution processes and claim administration procedures.<br>• Excellent organizational and prioritization skills to handle multiple tasks effectively.<br>• Knowledge of HRIS systems and general office technology is beneficial.

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