We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis. This position is remote, but candidates must be located in Richmond or Plano, Virginia. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent service during standard business hours, Monday through Friday, 8 AM to 5 PM Eastern Time. Responsibilities: • Respond promptly to customer inquiries and provide accurate information regarding products or services. • Handle customer complaints with attention to detail and resolve issues to ensure satisfaction. • Process billing and adjustments with attention to detail and accuracy. • Assist with claim administration and ensure proper documentation is maintained. • Utilize Google Suite and other computer programs to manage and track customer interactions effectively. • Prepare reports and presentations using Microsoft PowerPoint and Word as needed. • Collaborate with team members to improve customer service processes and outcomes. • Maintain a positive and detail-oriented demeanor when interacting with customers and colleagues. • Support merchandising and product-related inquiries to enhance customer experience. • Ensure consistent written and verbal communication to address customer needs efficiently.

• Proven experience in customer service, preferably in a call center or similar environment. • Strong interpersonal skills with the ability to build rapport and handle challenging situations. • Proficiency in Microsoft Word, PowerPoint, and Google Suite applications. • Excellent written and verbal communication skills. • Ability to manage billing processes and resolve complaints effectively. • Familiarity with claim administration and adjustments. • Strong organizational skills with attention to detail. • Ability to work independently and collaboratively in a remote setting.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Richmond or Plano, VA
remote
Temporary
15.00 - 18.00 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis. This position is remote, but candidates must be located in Richmond or Plano, Virginia. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent service during standard business hours, Monday through Friday, 8 AM to 5 PM Eastern Time. Responsibilities: • Respond promptly to customer inquiries and provide accurate information regarding products or services. • Handle customer complaints with attention to detail and resolve issues to ensure satisfaction. • Process billing and adjustments with attention to detail and accuracy. • Assist with claim administration and ensure proper documentation is maintained. • Utilize Google Suite and other computer programs to manage and track customer interactions effectively. • Prepare reports and presentations using Microsoft PowerPoint and Word as needed. • Collaborate with team members to improve customer service processes and outcomes. • Maintain a positive and detail-oriented demeanor when interacting with customers and colleagues. • Support merchandising and product-related inquiries to enhance customer experience. • Ensure consistent written and verbal communication to address customer needs efficiently.
2025-12-02T16:54:14Z

Customer Service Representative 3 Job in Richmond Or Plano | Robert Half