<p>We are looking for an experienced and service-oriented Systems Administrator to join our client's team in Redondo Beach, CA. In this role, you’ll oversee the day-to-day health, performance, and support of our Windows 10/11 environment, guide technicians through complex technical issues, and maintain essential systems for end users. Expertise with ticketing systems (KACE preferred), device reimaging and deployment, Microsoft Intune and MDM, and strong customer service skills are required.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and resolve system support tickets utilizing KACE or a similar ticketing platform.</li><li>Provide expert support to technicians handling network connectivity, printer malfunctions, device imaging, and legacy device deployment.</li><li>Administer, support, and routinely maintain Windows 10/11 endpoints and peripherals.</li><li>Manage and support Microsoft Intune and MDM solutions for secure, compliant device management.</li><li>Maintain and enhance security using Microsoft Defender and O365.</li><li>Deliver timely, professional customer service to all internal staff and escalate complex issues as necessary.</li><li>Implement updates, security patches, software deployments, and troubleshooting processes in collaboration with IT and operations.</li><li>Document solutions and best practices to expand knowledge sharing within the team.</li></ul>

<p><strong>Qualifications:</strong></p><ul><li>Proven experience with KACE or similar ticketing/support systems.</li><li>Strong background supporting Windows 10/11 environments.</li><li>Hands-on experience in device imaging, redeployment, and troubleshooting.</li><li>Solid skills in endpoint management and security using Intune, MDM, Defender, and O365.</li><li>Excellent communication and customer service capabilities, with attention to detail and follow-through.</li><li>Commitment to IT best practices and process improvement.</li></ul><p><strong>Preferred/Nice to Have:</strong></p><ul><li>Background in the education industry.</li><li>Cybersecurity certifications such as CompTIA Security+, CISSP, or Microsoft Certified: Security, Compliance, and Identity Fundamentals.</li><li>Experience with Microsoft Azure and networks.</li><li>Familiarity with Mosyle MDM for device management.</li></ul>

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