We are looking for a skilled Customer Service Representative II to join our team in Raleigh, North Carolina. This long-term contract position offers an exciting opportunity to contribute to customer satisfaction, sales growth, and operational excellence. The ideal candidate will bring strong communication and interpersonal skills, along with a commitment to driving continuous improvement in service delivery.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Collaborate with the sales team to identify opportunities for growth and assist in achieving revenue targets.<br>• Maintain accurate records and databases to ensure seamless access to customer and sales information.<br>• Develop and implement strategies to enhance customer satisfaction and loyalty.<br>• Participate in quality assurance processes, ensuring compliance with ISO standards and company policies.<br>• Train and support new team members to ensure they are equipped with the necessary skills and knowledge.<br>• Analyze competitive market trends to suggest improvements in service and product offerings.<br>• Contribute to planning and coordination of office functions to enhance operational efficiency.<br>• Drive continuous improvement initiatives to optimize service delivery and customer experience.<br>• Provide input on policy updates to align with industry standards and customer needs.

• Proven experience in customer service or sales roles, with a focus on delivering high-quality support.<br>• Strong planning and organizational skills to manage multiple tasks effectively.<br>• Familiarity with database management and revenue accounting processes.<br>• Excellent communication and interpersonal abilities to build positive relationships with customers and team members.<br>• Knowledge of ISO quality standards and a commitment to maintaining compliance.<br>• Ability to analyze competitive landscapes and contribute actionable insights.<br>• Demonstrated capability to train and mentor new employees.<br>• A proactive mindset with a focus on driving continuous improvement and achieving results.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>