<p><strong>About the Role</strong></p><p> Robert Half is partnering with a growing HVAC services organization seeking a highly organized and detail-oriented Dispatcher to support daily service operations. This role is responsible for coordinating technician schedules, managing service requests, and ensuring timely response to customer needs. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can balance multiple priorities while maintaining excellent customer service.</p><p><strong>Key Responsibilities</strong></p><ul><li>Schedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requests</li><li>Monitor daily schedules and adjust assignments based on urgency, technician availability, and geographic efficiency</li><li>Serve as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiries</li><li>Coordinate with technicians to ensure accurate job details, parts availability, and completion timelines</li><li>Maintain accurate service records, work orders, and job documentation in internal systems</li><li>Track job progress and follow up on open service tickets to ensure timely completion</li><li>Support billing and invoicing processes by verifying work order details and technician notes</li><li>Collaborate with operations and management to improve scheduling efficiency and customer satisfaction</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>2+ years of dispatching or service coordination experience (HVAC, plumbing, electrical, or related field preferred)</li><li>Strong knowledge of service scheduling and routing logistics</li><li>Proficiency with dispatch software and Microsoft Office Suite</li><li>Excellent communication and customer service skills</li><li>Ability to multitask and prioritize in a high-volume environment</li><li>Strong problem-solving skills and attention to detail</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience in the HVAC or skilled trades industry</li><li>Familiarity with service management software (ServiceTitan, ESC, FieldEdge, etc.)</li><li>Understanding of HVAC terminology and service workflows</li></ul><p><br></p>

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