We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
We are looking for a detail-oriented Office Assistant to join our team on a contract basis in Boston, Massachusetts. In this role, you will support daily operations through efficient administrative and clerical work, ensuring the smooth functioning of office tasks. This position is ideal for someone who thrives in a dynamic environment and enjoys multitasking.<br><br>Responsibilities:<br>• Greet visitors and manage receptionist duties, creating a welcoming and organized atmosphere.<br>• Handle document scanning tasks to organize and maintain digital records.<br>• Answer incoming calls promptly, providing accurate information or redirecting calls to the appropriate departments.<br>• Perform general clerical tasks such as filing, data entry, and managing office supplies.<br>• Assist with scheduling meetings and coordinating appointments.<br>• Maintain accurate and organized records to support team operations.<br>• Collaborate with team members to address administrative needs and resolve issues.<br>• Ensure compliance with office policies and procedures while supporting day-to-day functions.
We are looking for a highly organized and proactive Administrative Assistant to join our team in Acton, Massachusetts. In this long-term contract position, you will play a key role in supporting executive-level staff while managing office operations and reception duties. This on-site role offers the opportunity to work in a dynamic environment with flexible hours between Monday and Friday.<br><br>Responsibilities:<br>• Provide executive support to C-suite staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.<br>• Oversee office management tasks such as organizing lunches, reserving conference rooms, and ensuring smooth daily operations.<br>• Perform receptionist duties, including answering inbound calls, greeting visitors, and managing correspondence.<br>• Assist with administrative tasks such as creating presentations, compiling spreadsheets, and handling data entry.<br>• Maintain organizational systems to track tasks, follow up on pending items, and ensure deadlines are met.<br>• Take initiative to identify and address potential issues or needs before they arise.<br>• Communicate priorities effectively and work independently to manage multiple tasks.<br>• Support the team by maintaining an organized and welcoming office environment.<br>• Collaborate with various departments to ensure seamless communication and workflow.<br>• Uphold confidentiality and professionalism in all interactions and responsibilities.
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
Position Overview:<br>We are a growing CPA firm seeking a proactive and detail-oriented Administrative Assistant to provide essential administrative and organizational support to our small, close-knit team. This position is ideal for someone with experience in Microsoft Office, Adobe Acrobat, and a commitment to ensuring the firm’s daily operations run seamlessly. If you excel at multitasking, have strong communication skills, and enjoy working in a collaborative yet professional environment, we want to hear from you.<br><br>Key Responsibilities:<br><br>Provide day-to-day administrative support, including managing schedules, handling correspondence, and coordinating meetings for the team.<br>Utilize Adobe Acrobat for document creation, editing, and reviewing, including assembling and securing client documents.<br>Prepare, edit, and format various documents in Microsoft Office programs, including Word, Excel, and PowerPoint.<br>Manage and organize both digital and physical filing systems to maintain efficient record-keeping.<br>Communicate professionally with clients via email, phone, and in-person to schedule appointments, answer inquiries, and convey information accurately.<br>Assist with preparing and proofreading financial reports, tax documents, and other materials for client review.<br>Coordinate office supply orders, handle basic IT troubleshooting, and ensure the office environment remains organized and efficient.<br>Support the team in managing deadlines by setting reminders and ensuring task completion on schedule.<br>Act as a point of contact between clients and other team members to facilitate clear communication and efficient workflow.<br>Required Qualifications and Skills:<br><br>Proven experience as an administrative assistant, preferably in a professional services or CPA firm environment.<br>Proficiency in Adobe Acrobat for document creation and editing.<br>Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).<br>Exceptional attention to detail with strong organizational and time-management skills.<br>Excellent written and verbal communication skills with a professional demeanor.<br>Ability to maintain confidentiality and handle sensitive information with discretion.<br>Strong ability to multitask and prioritize workload effectively in a fast-paced environment.<br>Previous experience working with consistent deadlines and client-facing responsibilities is a plus.<br>Preferred Skills and Experience:<br><br>Familiarity with tax preparation or accounting processes, though this is not required.<br>Exposure to or experience with accounting software or CRM systems.<br>Comfortable supporting a small team and wearing multiple hats as needed.
<p><strong>Part-Time Administrative Assistant – Flexible Hours</strong></p><p> We're looking for a reliable, detail-oriented Administrative Assistant to join our Bedford-based office. This part-time role (15–20 hours/week) is perfect for someone with a strong administrative background who enjoys a variety of tasks and values a flexible schedule. Bookkeeping experience is a plus and may lead to expanded responsibilities.</p><p><br></p><p><strong>Pay:</strong> $20-$25/hr</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Track the status of client tax returns</li><li>Log and track incoming/outgoing packages</li><li>Scan and organize invoices and physical mail</li><li>Send out billing emails to clients</li><li>Perform data entry and general administrative tasks</li><li>Support basic bookkeeping functions (if experienced)</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>Strong foundation in administrative work</li><li>Organized, dependable, and detail-oriented</li><li>Comfortable juggling multiple tasks independently</li><li>Exposure to bookkeeping is a bonus</li><li>Good communication skills and a proactive attitude</li></ul><p><strong>Why Join Us:</strong></p><ul><li>Flexible hours and independent work style</li><li>Opportunity to take on more bookkeeping tasks if desired</li><li>Small, supportive office environment</li></ul>
<p>This role is onsite in Brighton, MA 5x per week, non-negotiable, do not apply if you aren't open to working onsite 5x per week</p><p><br></p><p><strong>Job Title</strong>: Administrative and Operations Coordinator - Technology Team Support</p><p><br></p><p><strong>Job Summary</strong>: We are seeking an extremely organized and proactive Administrative and Operations Coordinator to assist our technology team with scheduling, data input, certification tracking, and consistent follow-ups. This role is critical in ensuring all team members complete required certifications and trainings within specified timelines. The ideal candidate will need exceptional organizational, communication, and follow-through skills to manage multiple responsibilities, while diligently documenting and monitoring progress to maintain compliance standards.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Scheduling</strong>: Coordinate and manage meeting calendars, training sessions, and certification deadlines to ensure team members have access to all required resources.</li><li><strong>Data Input & Tracking</strong>: Maintain accurate records of certifications, trainings, and other compliance requirements in designated systems.</li><li><strong>Certification and Training Follow-Up</strong>: Actively track the status of individual team members’ certification and training completions. Proactively remind those who are not compliant and ensure consistent follow-ups via email, messaging, or other methods of communication.</li><li><strong>Documentation</strong>: Maintain detailed reports and logs for certification progress, escalations, and completed follow-ups, ensuring data is centralized and up-to-date.</li><li><strong>Reporting</strong>: Provide recurring updates to leadership regarding team compliance performance, outstanding certifications, and any roadblocks.</li><li><strong>Consistent Outreach</strong>: Communicate persistently and professionally with team members who have outstanding tasks, reinforcing deadlines and expectations without compromising relationships.</li><li><strong>Process Improvement</strong>: Identify and suggest opportunities to streamline certification tracking and follow-up processes for greater efficiency.</li></ul><p><br></p>
