<p>We are looking for an experienced Business Analyst to join our dynamic team. In this role, you will play a pivotal part in supporting healthcare-related projects, analyzing data systems, and collaborating with teams to enhance operational efficiency. The ideal candidate will have a strong background in business analysis, technical systems, and will thrive in a collaborative and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide insights and recommendations for technical projects.</p><p>• Develop and produce detailed reports for management, operations, and ongoing projects.</p><p>• Address user concerns by offering application support, troubleshooting issues, and resolving errors efficiently.</p><p>• Assist in the evaluation, testing, and implementation of new software features, modules, and system updates.</p><p>• Identify and execute process improvement initiatives to optimize workflows and system functionality.</p><p>• Collaborate with the Help Center team to research and resolve technical support tickets.</p><p>• Conduct training sessions and ensure smooth implementation of software updates and new systems.</p><p>• Maintain compliance with federal and state regulations regarding patient privacy and organizational policies.</p><p>• Communicate effectively across departments to ensure clarity, understanding, and confidentiality.</p><p>• Monitor customer feedback and address concerns to enhance satisfaction and service quality.</p>

<p>• Bachelor’s degree in computer science, information systems, information technology, or a related field, or equivalent experience.</p><p>• Minimum of 3 years of experience as a business analyst </p><p>• Strong analytical skills and the ability to solve complex problems creatively.</p><p>• Proficiency in writing queries and developing reports </p><p>• Knowledge of HIPAA regulations and patient privacy requirements.</p><p><br></p>

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