<p><strong>Overview</strong></p><p>We are seeking a highly organized and experienced <strong>Billing Manager</strong> to oversee billing operations for municipal utilities, including water, sewer, gas, or electric services. This role ensures accurate customer billing, regulatory compliance, and timely collection of revenues while managing a team and implementing process efficiencies.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily billing operations for utility services, including generation, review, and distribution of bills.</li><li>Supervise billing staff, including training, scheduling, and performance evaluations.</li><li>Ensure compliance with local, state, and federal regulations related to utility billing and collections.</li><li>Oversee customer account setup, adjustments, and dispute resolution.</li><li>Monitor accounts receivable, track delinquent accounts, and implement effective collection strategies.</li><li>Maintain and improve billing policies, procedures, and internal controls.</li><li>Collaborate with customer service, finance, and operations departments to resolve billing discrepancies.</li><li>Analyze billing data, prepare reports, and present revenue forecasts to management or governing boards.</li><li>Coordinate with IT teams to implement or upgrade utility billing systems.</li><li>Support audits and provide necessary documentation for compliance and regulatory reviews.</li></ul><p><br></p><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.</li><li><strong>5+ years of billing or accounts receivable experience</strong>, with <strong>2+ years in a supervisory or managerial role</strong>, preferably in utilities or government services.</li><li>Knowledge of utility billing systems (e.g., Tyler Munis, CIS, or similar) and regulatory requirements.</li><li>Strong leadership, problem-solving, and communication skills.</li><li>Proficiency in Microsoft Excel and financial reporting tools.</li><li>Ability to manage high-volume transactions with attention to accuracy and deadlines.</li></ul><p><br></p><p><strong>Benefits</strong></p><ul><li>Competitive government pay scale with step increases</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off, holidays, and retirement plan participation</li><li>Stable and community-focused work environment</li><li>Professional development and growth opportunities</li></ul><p><br></p>

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