We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. The ideal candidate will excel at coordinating service calls, managing schedules, and supporting technicians to ensure seamless operations and excellent customer service. This role requires strong organizational abilities, effective communication skills, and proficiency in various computer systems.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls and inquiries.<br>• Schedule and coordinate service calls to ensure timely and efficient operations.<br>• Generate and update dispatch tickets for service appointments.<br>• Assign service technicians to their calls and provide necessary support.<br>• Conduct debriefs with technicians after each service call to gather feedback and updates.<br>• Maintain accurate records of technician schedules, including on-call and time-off details.<br>• Organize and manage the dispatch board and forecast workload for upcoming days.<br>• Participate in daily conference calls to address technician availability and escalate concerns as needed.<br>• Offer on-the-job training and guidance to technicians when required.<br>• Provide technicians with relevant information such as ticket details, directions, and required parts.

• Proficient in using computer programs and systems, including CRM and IBM AS/400.<br>• Strong communication skills, both written and verbal.<br>• Ability to handle inbound calls and perform billing functions effectively.<br>• Experience with workforce management systems and scheduling tools.<br>• Knowledge of ADP financial services and related processes.<br>• Excellent organizational skills and attention to detail.<br>• Ability to support and train technicians as needed.<br>• Familiarity with dispatch operations and workload forecasting.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>