We are looking for a Customer Service Representative to support homeowners with timely, thoughtful assistance from our Phoenix, Arizona location. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, handling high-volume customer interactions, and delivering a positive service experience. The position plays an important role in guiding customers through mortgage-related questions while working closely with internal teams to ensure efficient resolution.<br><br>Responsibilities:<br>• Respond to incoming calls from homeowners and provide clear, detail-oriented support for account-related questions and service needs.<br>• Assist customers with online account access, escrow-related inquiries, and payoff requests while ensuring information is accurate and easy to understand.<br>• Recognize when customers may qualify for refinancing options and connect them with the appropriate internal specialists.<br>• Perform outbound follow-up on delinquent accounts, with particular attention to early-stage past-due balances.<br>• Direct customer concerns to the correct department based on urgency, escalation procedures, and the nature of the request.<br>• Consistently achieve established service levels, productivity goals, and quality expectations.<br>• Navigate internal servicing platforms effectively and share practical feedback that may help improve daily system use.<br>• Partner with cross-functional teams to resolve issues efficiently and maintain a high level of customer satisfaction.

• At least 1 year of experience in a customer-facing position, preferably in a call center setting.<br>• Previous exposure to mortgage servicing functions such as customer support, collections, insurance, or property tax processing is preferred.<br>• High school diploma or equivalent is required; additional college education is a plus.<br>• Ability to work a flexible schedule, including part-time or extended hours as business needs require.<br>• Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personalities.<br>• Comfort learning new tools and working within proprietary servicing software.<br>• Experience in mortgage servicing within a call center environment is highly valued.<br>• Candidates with backgrounds in either mortgage servicing or general call center operations are encouraged to apply.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>