We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This Contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.<br><br>Responsibilities:<br>• Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions.<br>• Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support.<br>• Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day.<br>• Record call details, account updates, and customer conversations accurately within internal systems.<br>• Apply company policies, regulatory expectations, and service standards consistently during every interaction.<br>• Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.

<p>• Previous experience in customer service, such as call center support or a similar role.</p><p>• Strong verbal communication skills with the ability to explain information clearly and professionally.</p><p>• Effective problem-solving abilities and a customer-first approach to resolving questions or concerns.</p><p>• Comfort working in a high-volume call environment with both inbound and outbound responsibilities.</p><p>• Availability to work onsite in Tempe, Arizona Monday through Friday, with one scheduled Saturday shift per month.</p><p>• Interest in developing knowledge of mortgage servicing and growing within the financial services field.</p>

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