We are looking for a Customer Service Representative to join a fast-paced mortgage services team in Tempe, Arizona. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, communicating clearly, and building experience in financial services. The role is fully on-site and focuses on supporting borrowers through phone-based service, payment-related questions, and account assistance in a high-volume environment.<br><br>Responsibilities:<br>• Respond to incoming calls from customers with questions about mortgage accounts, payment activity, escrow matters, and general loan support.<br>• Place outbound calls to connect with borrowers regarding overdue payments and available next steps for resolving their accounts.<br>• Deliver attentive, accurate, and empathetic service while guiding customers through account concerns and routine requests.<br>• Record call details, account updates, and customer interactions thoroughly within internal servicing systems.<br>• Adhere to company procedures, regulatory expectations, and service standards in every customer interaction.<br>• Participate in onboarding, training sessions, and ongoing coaching to strengthen product knowledge and call handling skills.<br>• Manage a steady volume of inbound and outbound phone activity while maintaining quality and attention to detail.

• Previous experience in customer service, call center support, administrative assistance, reception, retail service, or a related environment.<br>• Strong verbal communication skills with the ability to explain information clearly and professionally.<br>• Demonstrated problem-solving ability and sound judgment when addressing customer questions or payment concerns.<br>• Comfort working in a high-volume, on-site call center setting on a permanent schedule.<br>• Availability to work Monday through Friday and participate in a rotating Saturday shift once per month.<br>• Interest in developing knowledge of the mortgage industry and growing within a structured service team.<br>• Basic computer proficiency and the ability to document customer interactions accurately.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>