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4 results for Customer Experience Specialist in Phoenix, AZ

Customer Experience Specialist

Scottsdale, AZ
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Scottsdale, Arizona in a contract capacity with the potential for a permanent role. This position supports the customer journey from order placement through delivery, ensuring accurate processing, timely follow-up, and a positive service experience. The ideal candidate brings strong organization, clear communication, and the flexibility to contribute across multiple operational and customer-facing tasks in a collaborative environment. Responsibilities: • Manage customer orders by entering transactions into business systems and maintaining accurate order records from receipt through completion. • Verify sales documentation and billing details to ensure information is complete, correct, and aligned across internal records. • Coordinate outbound shipments directly from the office and work with external fulfillment partners to support timely delivery. • Communicate with customers regarding order questions, exceptions, or delays, and take ownership of resolving issues efficiently. • Support onboarding of new customer accounts by setting up profiles and maintaining accurate information in company systems. • Monitor inventory information and help keep stock records current to support order accuracy and fulfillment needs. • Review ecommerce activity for incoming orders, address declined transactions, and maintain the administrative side of the online store. • Prepare shipping documentation and carrier labels as needed to facilitate smooth distribution activities.
2026-08-14T00:00:00Z

Customer Service Representative

Phoenix, AZ
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a Customer Service Representative to support homeowners in Phoenix, Arizona through a wide range of mortgage-related inquiries. This Long-term Contract opportunity is ideal for someone who brings strong service instincts, communicates with professionalism, and can navigate both routine and sensitive customer situations with confidence. In this role, you will assist customers across phone-based interactions while helping resolve account questions, payment concerns, and servicing needs in a fast-paced environment. Responsibilities: • Provide attentive and respectful support to homeowners, ensuring each interaction is handled with empathy, accuracy, and professionalism. • Respond to incoming customer contacts related to online account access, escrow matters, payoff requests, and other mortgage servicing questions. • Identify homeowners who may qualify for refinancing solutions and connect them with the appropriate origination team for follow-up. • Conduct outbound outreach on delinquent accounts, primarily those under 30 days past due, while occasionally assisting with more advanced stages of delinquency. • Assess customer issues in real time and transfer or escalate cases to the correct internal teams when specialized support is needed. • Maintain expected service, quality, and productivity standards across daily customer interactions. • Use internal servicing tools effectively to document activity, research account details, and support accurate resolution of customer requests. • Share practical feedback on system usage and workflow improvements based on day-to-day experience assisting customers.
2026-08-12T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-07-23T00:00:00Z

Digital Marketing Specialist

Glendale, AZ
onsite
Temporary / Contract
32 - 34 USD / Hourly
The Digital Marketing Specialist executes and optimizes online marketing programs designed to increase traffic, leads, conversions, and revenue. This person usually works across several digital channels including paid search, paid social, SEO, email, websites, analytics, and conversion optimization. Typical Responsibilities<ul><li>Plan, launch, and optimize digital marketing campaigns</li><li>Manage Google Ads, Meta Ads, LinkedIn Ads, or other paid platforms</li><li>Monitor website traffic and conversion performance</li><li>Perform keyword research and support SEO initiatives</li><li>Develop landing pages and campaign funnels</li><li>Track campaign performance through GA4 and other analytics platforms</li><li>Conduct A/B testing and conversion-rate optimization</li><li>Partner with content and creative teams on campaign assets</li><li>Produce performance reports and recommendations</li><li>Manage campaign budgets and optimize spend</li></ul>
2026-07-31T00:00:00Z