We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, AZ. In this role, you will provide exceptional customer service and support for Paychex products within the S125 Client Service Center. This is a long-term contract position where you will work closely with participants, clients, and plan administrators to ensure smooth operations and compliance with organizational policies and regulations. Responsibilities:• Respond to inbound calls from participants, employees, and plan administrators, addressing inquiries efficiently and professionally.• Educate clients and participants about S125 products, policies, and procedures to enhance understanding and ensure compliance.• Resolve client and participant claims or complaints in a fair and timely manner while adhering to company guidelines.• Escalate complex tasks or documentation to appropriate teams for further resolution.• Build and maintain foundational knowledge of Paychex products and services to provide accurate information.• Utilize software systems such as Salesforce and Adobe Flex to document interactions and manage data effectively.• Perform data entry tasks with precision while maintaining organizational priorities.• Organize and prioritize workload to ensure timely completion of tasks.• Assist in photocopying, scanning, and managing documents to support administrative needs.• Stay updated on relevant regulations, policies, and procedures to ensure compliance in client interactions.

• Proven experience in customer service, with a focus on handling inbound calls and resolving complaints. • Familiarity with documentation processes and data entry in a detail-oriented environment. • Ability to plan, prioritize, and organize tasks effectively to meet deadlines. • Strong knowledge of policies, regulations, and procedures related to payroll services and insurance. • Experience working with HRIS systems and software platforms such as Salesforce and Adobe Flex. • Understanding of 401k and S125 product administration, including IRS guidelines. • Excellent communication skills, both verbal and written, to interact with clients and participants. • Proficiency in managing administrative tasks like photocopying and document scanning.

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Phoenix, AZ
onsite
Temporary
17.10 - 18.00 USD / Hourly
We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, AZ. In this role, you will provide exceptional customer service and support for Paychex products within the S125 Client Service Center. This is a long-term contract position where you will work closely with participants, clients, and plan administrators to ensure smooth operations and compliance with organizational policies and regulations. Responsibilities:• Respond to inbound calls from participants, employees, and plan administrators, addressing inquiries efficiently and professionally.• Educate clients and participants about S125 products, policies, and procedures to enhance understanding and ensure compliance.• Resolve client and participant claims or complaints in a fair and timely manner while adhering to company guidelines.• Escalate complex tasks or documentation to appropriate teams for further resolution.• Build and maintain foundational knowledge of Paychex products and services to provide accurate information.• Utilize software systems such as Salesforce and Adobe Flex to document interactions and manage data effectively.• Perform data entry tasks with precision while maintaining organizational priorities.• Organize and prioritize workload to ensure timely completion of tasks.• Assist in photocopying, scanning, and managing documents to support administrative needs.• Stay updated on relevant regulations, policies, and procedures to ensure compliance in client interactions.
2025-11-26T16:53:44Z

401k/s125 Service Associate I Job in Phoenix | Robert Half