We are looking for a dedicated Resident Services Manager to oversee operations within a student residential environment located in the Greater Philadelphia Region. In this long-term contract position as a Resident Services Manager, you will play a key role in maintaining smooth daily operations, managing staff, and ensuring high-quality service for students and stakeholders. This is a forward-facing role that requires strong organizational skills and excellent interpersonal communication. What you get to do every single day:• Oversee the staffing of information centers to ensure efficient and consistent coverage.• Supervise and manage a team of approximately 10 student workers, providing guidance and support.• Coordinate and prioritize facility and maintenance requests to ensure timely resolution.• Serve as the main point of contact for communication with both internal teams and external stakeholders.• Deliver exceptional customer service to students and visitors, addressing inquiries and concerns promptly.• Maintain accurate records and documentation related to operations and staff activities.• Utilize Microsoft Office tools to create reports, manage schedules, and organize tasks.• Collaborate with management to improve processes and enhance overall service quality.• Work independently while also maintaining effective communication with the broader team, including remote managers.

• Background in hospitality, real estate, or property management.• Proven administrative experience with excellent organizational skills.• Ability to work independently while maintaining strong communication with team members and supervisors.• Supervisory experience is preferred but not required.• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.• Strong customer service abilities, including handling inbound and outbound inquiries.• Experience in call center operations or related customer service roles is advantageous.• Exceptional problem-solving skills and a proactive approach to task management. Interested candidates should reach out to Hayley Master at 215.568.4580 and reference JO# 03720-0013339308

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Philadelphia, PA
onsite
Temporary
18.05 - 19.00 USD / Hourly
We are looking for a dedicated Resident Services Manager to oversee operations within a student residential environment located in the Greater Philadelphia Region. In this long-term contract position as a Resident Services Manager, you will play a key role in maintaining smooth daily operations, managing staff, and ensuring high-quality service for students and stakeholders. This is a forward-facing role that requires strong organizational skills and excellent interpersonal communication. What you get to do every single day:• Oversee the staffing of information centers to ensure efficient and consistent coverage.• Supervise and manage a team of approximately 10 student workers, providing guidance and support.• Coordinate and prioritize facility and maintenance requests to ensure timely resolution.• Serve as the main point of contact for communication with both internal teams and external stakeholders.• Deliver exceptional customer service to students and visitors, addressing inquiries and concerns promptly.• Maintain accurate records and documentation related to operations and staff activities.• Utilize Microsoft Office tools to create reports, manage schedules, and organize tasks.• Collaborate with management to improve processes and enhance overall service quality.• Work independently while also maintaining effective communication with the broader team, including remote managers.
2025-11-20T21:59:04Z

Resident Services Manager Job in Philadelphia | Robert Half