We are looking for a dedicated Customer Service Representative to join our team in North Little Rock, Arkansas. This is a Contract to permanent position offering an excellent opportunity to grow within a reputable construction company. In this role, you will play a key part in supporting customers by addressing inquiries and ensuring their satisfaction.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls, providing prompt and detail-oriented assistance to customers.<br>• Respond to inquiries regarding products, inventory availability, and shipping updates.<br>• Coordinate scheduling and address any concerns related to customer orders.<br>• Maintain accurate and detailed records of customer interactions and resolutions.<br>• Collaborate with internal teams to ensure timely and effective problem-solving.<br>• Offer product knowledge and guidance to customers to enhance their experience.<br>• Identify opportunities to improve customer service processes and contribute ideas for enhancements.<br>• Ensure consistent communication with customers, keeping them informed about any updates or changes.<br>• Uphold company standards by delivering exceptional service and maintaining a positive attitude.

• Proven experience in customer service, preferably in a call center setting.<br>• Strong ability to manage a high volume of inbound calls efficiently.<br>• Excellent communication skills, both verbal and written.<br>• Proficiency in resolving customer inquiries and maintaining satisfaction.<br>• Familiarity with customer accounts and service processes.<br>• Ability to multitask and prioritize effectively in a fast-paced environment.<br>• Detail-oriented with strong organizational skills.<br>• Comfortable using computer systems and software for record-keeping and communication.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>