We are looking for a meticulous and results-driven Chargebacks Specialist to join our team in New York, New York. In this role, you will be responsible for managing and resolving chargeback claims, ensuring compliance with retailer requirements, and maintaining accurate records. This position requires strong analytical skills and the ability to collaborate across departments to improve processes and prevent future chargebacks.<br><br>Responsibilities:<br>• Review and investigate chargeback claims from retailers, including issues related to compliance, shortages, shipping errors, and labeling.<br>• Dispute invalid chargebacks by compiling necessary documentation and submitting timely responses.<br>• Maintain accurate and organized records of chargeback activities and resolution efforts.<br>• Collaborate with sales teams, logistics partners, and customers to identify the root causes of chargebacks.<br>• Analyze recurring issues and provide recommendations for process improvements to reduce chargebacks.<br>• Reconcile chargeback transactions in the accounting system and support reporting and audit activities.<br>• Ensure compliance with customer routing and packaging guidelines by working closely with cross-functional teams.<br>• Monitor changes in retailer compliance requirements and communicate updates to relevant stakeholders.<br>• Manage Amazon account activities, including reconciling chargebacks, issuing credit memos, disputing charges, and generating account reports.

• Proven experience in accounts receivable or chargeback management.<br>• Strong understanding of chargeback processes and retailer compliance requirements.<br>• Proficiency in account reconciliation and familiarity with accounting systems.<br>• Excellent organizational skills with the ability to maintain detailed records.<br>• Effective communication and collaboration skills to work with internal teams and external partners.<br>• Analytical mindset with the ability to identify trends and recommend solutions.<br>• Experience managing e-commerce accounts, such as Amazon, is a plus.<br>• Ability to meet deadlines and handle multiple tasks in a fast-paced environment.

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