High School Diploma required, Associates Degree in I.T. related field preferred<br>2 years experience required working as an I.T. Technician providing end user support required<br>3 years experience working with Mac and PC computers required<br>3 years experience phone & printer troubleshooting required<br>3 years experience required performing basic software and network troubleshooting<br>5 years experience working with Windows, Mac OS X, iOS, ServiceNow, MS Outlook, Excel, Word & Powerpoint.<br>2-5 years experience providing phone and desk side support<br>Ability to write technical materials to communicate “how to” instructions<br>Ability to work effectively on a team<br>Ability to work under pressure in a fast paced environment<br>Detail oriented<br>Knowledgeable of new technologies <br>Proficient in desktop operating systems and productivity applications. <br>Excellent communication skills, including presentation skills<br>Advanced ability to deliver world class customer service in varied environments<br>Advanced ability to manage projects and priorities<br>Advanced ability to document processes and workflows<br>Knowledge and experience of incident ticketing systems<br>Strong working knowledge of Microsoft Office and server administration tools <br>Experienced with basic computer, phone & printer troubleshooting<br>Experienced with basic software and network troubleshooting<br>Able to maintain confidentiality

Associated Hardware, Computer Hardware, Cable Installation, Dell Technologies, Apple Devices

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>