<p>The Community Center Associate will be based at one or more Medicare-focused community centers and will provide high-quality customer service to members and seniors in the local community. This role serves as a community-facing representative and plays a key part in building and maintaining a positive organizational reputation. The position is customer-facing with sales-related responsibilities and is driven by a mission to deliver culturally sensitive healthcare solutions to seniors. Bilingual proficiency in Mandarin and/or Cantonese is required to effectively support members and community participants.</p><p><br></p><p>Schedule: Full-time (40 hours per week). Availability to work some Saturdays is required.</p><p><br></p><p>Essential Functions & Responsibilities</p><ul><li>Provide exceptional customer service at assigned community center locations.</li><li>Offer in-language support to members regarding benefits and access to care.</li><li>Serve as a Medicare resource, providing in-language guidance to community members with questions about Medicare options.</li><li>Schedule, plan, and coordinate health and wellness events held at community centers, including logistics and setup.</li><li>Communicate and coordinate general building maintenance or repair needs with the appropriate facilities team.</li><li>Maintain inventory of equipment, supplies, and promotional or marketing materials.</li><li>Track and monitor visitor traffic and utilization of services.</li><li>Conduct routine inspections to ensure equipment is functioning properly and meets quality standards.</li><li>Manage use of center space for classes, activities, and trainings while ensuring cleanliness and safety.</li><li>Collaborate with internal teams to identify and develop programs and activities that add value to the community.</li><li>Participate in and support member and community events, including outreach events, informational booths, festivals, and cultural or religious gatherings.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>

<p>Qualifications</p><ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.</li><li>Minimum of one (1) year of customer service experience.</li><li>At least one (1) year of marketing experience preferred.</li><li>Experience in healthcare, nonprofit organizations, or senior-focused environments preferred.</li><li>Event planning or coordination experience is a plus.</li><li>Experience working with ethnically diverse populations.</li><li>Active California Life and Health Insurance License required or ability to obtain within two (2) months of hire.</li></ul><p>•Skills & Competencies</p><ul><li>Bilingual proficiency in Vietnamese, Mandarin, Cantonese, or Korean (business-level reading, writing, and speaking).</li><li>Strong customer service skills; experience serving senior populations is a plus.</li><li>Ability to present information to both small and large groups.</li><li>Passion for helping seniors better understand and access healthcare options.</li><li>Detail-oriented with strong planning and organizational skills.</li><li>Reliable, professional, and committed to community engagement.</li><li>Positive attitude with the ability to multitask and work independently.</li></ul>

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