<p>Are you passionate about helping others and providing exceptional service? Our team is seeking a Customer Service Representative to join our dynamic organization. In this role, you will serve as the first point of contact for customers, ensuring their questions are resolved quickly and professionally while delivering a seamless, connected customer experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound AND outbound calls, emails, and chats from customers, addressing inquiries and resolving issues efficiently. (Volume can exceed 300+ calls per day) </li><li>Provide information about products and services and assist with account management.</li><li>Document all customer interactions and escalate complex issues as needed.</li><li>Collaborate with internal teams to track and resolve outstanding concerns.</li><li>Uphold high customer satisfaction standards and contribute to our positive work environment.</li></ul>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a personable, detail-oriented Customer Contact Center Representative to join our member services team. In this role, you will be the first point of contact for members, delivering exceptional service and support across phone, email, and digital channels. This position plays a key role in fostering positive member relationships, resolving inquiries, and ensuring an outstanding service experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide prompt, professional assistance to members via phone, email, chat, and other communication channels.</li><li>Answer account-related questions, research issues, and resolve concerns efficiently.</li><li>Educate members on products, services, digital banking tools, and self-service options.</li><li>Document all interactions accurately in the CRM and core systems.</li><li>Assist members with transactions such as account inquiries, funds transfers, payment processing, and support.</li><li>Troubleshoot online and mobile access issues.</li><li>Process disputes, stop payments, balance inquiries, and general account maintenance requests.</li><li>Follow all compliance procedures, including identity verification and security protocols.</li><li>Investigate and resolve member issues with accuracy and urgency.</li><li>Escalate complex situations to leadership or specialized departments as appropriate.</li><li>Ensure timely follow-up and communication with members on outstanding issues.</li><li>Meet individual and team performance goals, including service quality, call metrics, and accuracy standards.</li><li>Support team members by sharing knowledge, best practices, and service insights.</li><li>Participate in ongoing training to stay current on products, system updates, and regulatory changes.</li></ul><p><br></p>
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This position is ideal for individuals passionate about delivering exceptional service in the healthcare industry while managing multiple priorities effectively. You will play a vital role in ensuring patients and case managers receive accurate and timely support, contributing to the overall success of our organization.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, responding to inquiries and resolving concerns promptly.<br>• Accurately enter orders into the system, maintaining attention to detail and ensuring data integrity.<br>• Follow up on pending orders, addressing any delays or issues to ensure smooth processing.<br>• Review fee schedules to verify benefit eligibility and provide accurate information to clients.<br>• Submit and process insurance authorizations, ensuring compliance with necessary guidelines.<br>• Collaborate with management to identify opportunities for skill development and career advancement.<br>• Utilize customer service software and electronic medical records to manage client information efficiently.<br>• Apply basic medical terminology to effectively communicate and support client needs.<br>• Prioritize tasks effectively while balancing competing responsibilities in a fast-paced environment.
We are looking for a motivated and detail-oriented Customer Support Specialist to join our team in Blaine, Minnesota. This is a long-term contract position that requires a proactive individual to manage customer inquiries, oversee installation pipelines, and maintain scheduling efficiency. The ideal candidate will excel at multitasking, problem-solving, and delivering exceptional customer service while working independently in a high-paced environment.<br><br>Responsibilities:<br>• Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time.<br>• Review pending installations, verify product arrivals, and confirm labor requirements are in place.<br>• Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly.<br>• Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution.<br>• Assign installation crews to projects based on their relevant skills and availability.<br>• Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Process payments and funding for completed jobs, adhering to company standards and protocols.<br>• Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records.<br>• Perform additional administrative tasks as assigned to support operational efficiency.
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this Contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment.<br><br>Responsibilities:<br>• Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction.<br>• Process product returns and warranty claims efficiently and accurately.<br>• Oversee and manage marketplace feedback, addressing escalations and claims as needed.<br>• Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications.<br>• Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly.<br>• Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns.<br>• Analyze customer feedback and return patterns to identify opportunities for improved processes.<br>• Proactively suggest and implement strategies to enhance team efficiency and customer service delivery.<br>• Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.
<p>Are you a collaborative professional with a passion for customer service and organizational excellence? Our team is seeking a Customer Service / Project Assistant who thrives in a fast-paced environment and excels in client interactions across phone, email, and face-to-face meetings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary contact for clients and team members through heavy call volume, email correspondence, and in-person consultations.</li><li>Respond promptly to inquiries, resolve issues, and uphold our commitment to outstanding customer service.</li><li>Support project managers by scheduling meetings, tracking deliverables, and assisting with documentation.</li><li>Manage multiple tasks simultaneously while maintaining quality and attention to detail.</li><li>Collaborate closely with internal departments to ensure seamless customer experiences and cross-functional support.</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in St. Louis Park, Minnesota. In this role, you will play a critical part in ensuring smooth communication between vendors and customers while maintaining high standards of service. This is a Contract to permanent position offering a blend of remote and in-office work, with free parking available onsite.<br><br>Responsibilities:<br>• Manage incoming orders from vendors and ensure timely responses to inquiries.<br>• Accurately input customer orders into the system while maintaining attention to detail.<br>• Investigate and resolve discrepancies in customer orders, such as missing or incorrect items.<br>• Collaborate with various departments to troubleshoot delivery issues, including transportation delays and product shortages.<br>• Prepare delivery tickets prior to shipping and confirm receipt of deliveries.<br>• Communicate updates and procedural changes effectively with internal stakeholders.<br>• Address customer concerns promptly, ensuring satisfaction and resolution.<br>• Monitor and revise purchase orders as needed, ensuring accuracy and compliance.<br>• Maintain organized records of customer interactions and order histories for reporting purposes.<br>• Participate in continuous improvement initiatives within the team to enhance customer service processes.
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
<p><strong>Job Title: Account Coordinator</strong></p><p><strong>Position Overview:</strong></p><p>The Account Coordinator will work closely with both the sales and account management teams to support the end-to-end client lifecycle, including opportunity creation and finalization in the CRM, assisting with proposal preparation, and processing purchase and change orders. This role requires a strong understanding of administrative tasks in sales operations and the ability to ensure seamless workflow across accounts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in creating, managing, and closing opportunities within the CRM system.</li><li>Support proposal development, including gathering required documentation and coordinating input from relevant teams.</li><li>Process purchase orders and change orders, ensuring all documentation meets company and client requirements.</li><li>Maintain accurate client and account records; update CRM and internal systems regularly.</li><li>Collaborate cross-functionally with sales, account managers, and other support teams to deliver timely and high-quality client service.</li><li>Monitor the status of active projects and communicate updates to stakeholders as needed.</li><li>Prepare and track various sales documentation, reports, and correspondence.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Demonstrated experience in an administrative, sales support, or account coordination role.</li><li>Strong organizational and communication skills, with an ability to manage multiple tasks and deadlines.</li><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) is preferred.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools.</li><li>Attention to detail and problem-solving mindset.</li><li>Ability to work effectively in a fast-paced, team-oriented environment.</li></ul>
