<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for policyholders via phone, email, and chat.</li><li>Respond to customer inquiries regarding insurance policies, coverage, billing, claims, and account updates.</li><li>Assist customers with policy changes, renewals, cancellations, and endorsements.</li><li>Accurately document customer interactions and maintain detailed records within company systems.</li><li>Educate customers on insurance products, coverage options, and policy benefits.</li><li>Process payments, issue proof of insurance, and update customer information as needed.</li><li>Collaborate with underwriters, claims adjusters, and other internal teams to resolve customer issues.</li><li>Follow compliance guidelines and ensure adherence to insurance regulations and company policies.</li><li>Investigate and resolve customer concerns while providing exceptional service and support.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent required; associate or bachelor&#39;s degree preferred.</li><li>1+ years of customer service experience, preferably in insurance, financial services, or a call center environment.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>High attention to detail and accuracy.</li><li>Insurance industry knowledge is a plus.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>