<p>We are currently seeking a dedicated and experienced Customer Service Representative based in Blaine, Minnesota, United States. This role provides an opportunity to join our team in a dynamic and fast-paced environment. The primary function of this role is to manage a wide variety of customer inquiries, disputes, and complaints while acting as a liaison within the organization to ensure we exceed customer expectations.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Process and manage a diverse range of customer inquiries related to transactions, products, and services</p><p>• Handle disputes and customer complaint resolution effectively and professionally</p><p>• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products</p><p>• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services</p><p>• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system</p><p>• Follow up as needed to clarify order information, pricing, and shipping methods</p><p>• Manage documentations efficiently</p><p>• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks</p><p>• Prioritize and multitask numerous daily activities effectively</p><p>• Display excellent interpersonal, verbal, and written communication skills</p><p>• Handle technical problems and offer solutions</p><p>•Spanish language skills as needed for customer service is a plus.</p>
We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Generate and manage dispatch tickets for service requests.<br>• Assign service technicians to specific calls and provide post-call debriefs.<br>• Update technician schedules and availability in the system.<br>• Maintain and organize the dispatch board to track daily activities.<br>• Anticipate and plan workloads to optimize team efficiency.<br>• Provide technicians with relevant information and support as needed.<br>• Monitor and update new and existing service tickets within the system.
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are seeking a <strong>bilingual (Spanish/English), customer-focused Customer Service Representative</strong> to join our team in the St. Paul, Minnesota area. This role is ideal for an attentive professional who enjoys problem-solving, supporting customers, and working collaboratively across departments. This is a <strong>contract-to-permanent opportunity</strong> offering growth potential in a fast-paced, team-oriented environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond promptly and professionally to customer inquiries related to transactions, products, and services.</li><li>Resolve customer disputes and complaints with a focus on accuracy, professionalism, and customer satisfaction.</li><li>Communicate effectively in <strong>both Spanish and English</strong>, verbally and in writing.</li><li>Collaborate with internal teams including engineering, procurement, production, quality, sales, and shipping to ensure timely and accurate service.</li><li>Serve as a liaison for basic technical support, providing general guidance and escalating issues as appropriate.</li><li>Review, verify, and clarify order details, pricing, and shipping information to ensure accuracy.</li><li>Maintain organized and accurate documentation related to customer interactions and transactions.</li><li>Utilize Microsoft Office applications (Word, Excel, Outlook) to manage daily responsibilities.</li><li>Prioritize multiple tasks while meeting deadlines in a fast-paced environment.</li><li>Identify, troubleshoot, and assist with resolving customer issues as they arise.</li></ul><p><br></p>
<p>We are seeking a proactive and detail-oriented Customer Service Representative with technology support experience to join our team. You will provide top-tier customer service while assisting clients with basic technology issues and navigating digital platforms.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, or chat, delivering exceptional service and timely solutions.</li><li>Troubleshoot basic technology or system issues, guide users through CRM platforms, and escalate complex technical concerns as needed.</li><li>Support AI and automation initiatives and contribute to process improvements across customer service operations.</li><li>Maintain accurate and thorough documentation of customer interactions.</li><li>Collaborate with cross-functional teams to resolve issues and enhance the customer experience.</li></ul><p><br></p><p><br></p>
We are looking for an attentive and customer-focused individual to join our team as a Customer Service Representative in Blaine, Minnesota. In this role, you will play a key part in managing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. This is a contract-to-permanent position that offers the opportunity to work in a dynamic environment where collaboration and excellent service are highly valued.<br><br>Responsibilities:<br>• Respond promptly and professionally to a variety of customer inquiries regarding transactions, products, and services.<br>• Resolve disputes and address complaints with a focus on customer satisfaction.<br>• Collaborate with internal teams such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery and service.<br>• Act as a liaison for technical support, providing basic assistance and guidance on products and services.<br>• Verify and clarify order details, pricing, and shipping methods to ensure accuracy.<br>• Maintain and organize documentation to support customer transactions and communications.<br>• Utilize Microsoft Office Suite tools, including Word, Excel, and Outlook, to manage daily tasks effectively.<br>• Prioritize and manage multiple tasks in a fast-paced work environment.<br>• Communicate clearly and professionally in both verbal and written formats.<br>• Identify and troubleshoot technical issues, offering solutions to customers as needed.
<ul><li>Conduct 30-50 calls to existing product users to check satisfaction, address concerns, and gather feedback.</li><li>Provide support for both Ostomy and Continence product lines, handling some incoming calls as required.</li><li>Professionally converse about sensitive health topics and product usage, ensuring a mature and empathetic customer experience.</li><li>Utilize the Patient Assistance Program to facilitate free supply distribution for eligible consumers and resolve issues via website chat.</li><li>Manage and accurately document every consumer interaction in CRMs, ensuring data quality and self-auditing in compliance with established procedures.</li><li>Record and process product complaints, identify sales opportunities, and collaborate with internal teams to drive results.</li></ul>
<p><strong>Overview:</strong></p><p>Our company is seeking a detail-oriented and proactive Medical Customer Service Representative / Coordinator to join our healthcare administration team. In this vital role, you will facilitate medical record retrieval by contacting provider offices, hospitals, and healthcare facilities on behalf of Medicare, Medicaid, and ACA. You’ll play a crucial part in ensuring records are retrieved efficiently and provider relationships are maintained with a high level of professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Make a minimum of 60 outbound calls daily to schedule medical record retrieval appointments.</li><li>Meet and exceed retrieval metrics and performance goals.</li><li>Professionally communicate with healthcare providers, hospitals, and facilities to coordinate retrieval efforts.</li><li>Accurately document all interactions and appointment details within internal systems.</li><li>Maintain and strengthen productive working relationships with provider offices.</li><li>Consistently achieve and uphold a quality standard of 90% or higher in all aspects of your work.</li></ul><p><br></p>
<p>Join our company as a Remote Spanish Bilingual Customer Service Representative, supporting customers in both English and Spanish across a variety of channels. We are seeking adaptable, detail-oriented professionals who excel in fast-paced, remote environments and are committed to delivering outstanding service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both Spanish and English</li><li>Resolve questions, concerns, and issues efficiently while maintaining a positive attitude</li><li>Document all customer interactions clearly and accurately</li><li>Collaborate with team members and other departments to ensure high customer satisfaction</li><li>Uphold company values, policies, and standards of service</li><li>Meet or exceed individual and team metrics for productivity and quality</li></ul>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p><strong>Join an industry leader!</strong> Our manufacturing client is seeking a highly skilled <strong>Litigation Paralegal</strong> to transition to an exciting <strong>in-house role</strong>. You will be a crucial part of the legal team, managing complex matters and contributing directly to business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims and lawsuits related to specific business units or product lines, gaining expertise in particular areas.</p><p>• Collaborate with internal teams to gather necessary information and provide updates on litigation progress.</p><p>• Partner with insurance providers and adjustors to address claims effectively.</p><p>• Collect, analyze, and organize internal and external documents required for legal proceedings.</p><p>• Coordinate with outside counsel, witnesses, and experts while aligning with the Legal Manager and Assistant General Counsel.</p><p>• Negotiate settlements and prepare relevant documentation, such as response letters, agreements, and releases.</p><p>• Draft responses to inquiries from federal, state, and local agencies.</p><p>• Assist with various legal projects based on the department's needs.</p><p>• Maintain meticulous records and ensure compliance with legal standards.</p><p>• Support the litigation team in trial preparation and case management activities.</p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for a detail-oriented Sales Support team member to join our client in the south metro, Minnesota area. In this long-term contract position, you will play a vital role in assisting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring seamless sales operations. This role offers an excellent opportunity to contribute to the success of a dynamic and collaborative environment. Responsibilities:</p><ul><li>Provide post-sales support to ensure customer satisfaction and resolve issues promptly.</li><li>Assist with inbound and outbound sales activities, including responding to inquiries and reaching out to potential clients.</li><li>Prepare accurate and timely quotes for customers based on their specific requirements.</li><li>Manage order entry processes and ensure all records are updated and maintained accurately.</li><li>Collaborate with the sales team to support operations and projects.</li><li>Utilize Microsoft Word, Excel, and Outlook to create reports, manage schedules, and communicate effectively.</li><li>Monitor and maintain the organization of sales-related documentation and infrastructure.</li><li>Identify opportunities to enhance customer experience and drive sales efficiency.</li><li>Contribute to the continuous improvement of sales procedures and processes.</li><li>Support the team in navigating and leveraging data center environments effectively.</li></ul>
We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. As part of the higher education industry, this long-term contract position offers an exciting opportunity to contribute to the success of applicants and learners through exceptional operational and customer service support. This role will involve both production-focused tasks and non-production activities aimed at improving processes, solving challenges, and enhancing overall experiences.<br><br>Responsibilities:<br>• Ensure high-quality production output by meeting daily and weekly performance goals.<br>• Gain comprehensive knowledge of workflows across the department and cross-train in areas outside of primary expertise.<br>• Address escalated issues and resolve applicant and learner concerns while identifying systematic challenges.<br>• Facilitate training sessions and serve as a subject matter expert to support colleagues and internal stakeholders.<br>• Collaborate with internal teams, including Enrollment Services and the Registrar’s Office, to enhance processes and solve operational issues.<br>• Participate in continuous improvement initiatives to optimize workflows, reduce cycle times, and improve service quality.<br>• Conduct quality assurance activities to identify and address process defects and enhance individual performance.<br>• Manage and maintain documentation and knowledge systems to ensure accurate and accessible resources for team members.<br>• Contribute to skill development by engaging in training opportunities related to leadership, data analytics, and operational strategies.<br>• Assist in creating a positive and inclusive environment that fosters growth and adaptability.
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are seeking an organized and efficient Client Services Coordinator to join our client’s team in St. Louis Park, MN. This long-term contract role provides essential support to a high-performing commercial real estate brokerage team, where accuracy, professionalism, and attention to detail are critical. The ideal candidate will manage core administrative responsibilities, coordinate documentation, and project tasks, and contribute to marketing and client-facing deliverables. This position plays a key role in ensuring seamless day-to-day operations and delivering exceptional service to both internal teams and external clients. </p><p><strong>Administration </strong></p><p>• Provide comprehensive administrative support, including preparing expense reports and coordinating travel arrangements. </p><p>• Schedule and coordinate meetings, appointments, and team activities.</p><p> • Manage multiple tasks and projects simultaneously for various team members.</p><p> • Maintain and manage databases across multiple target populations.</p><p> • Prioritize, track, and follow through on key action items.</p><p> • Support general office operations including file management, distributing marketing materials, maintaining office organization, processing invoices, and drafting correspondence. </p><p>• Provide reception coverage and assist with answering incoming calls as needed. </p><p><strong>Marketing Support </strong></p><p>• Assist in executing marketing campaigns, including scheduling, maintaining mailing lists, and generating campaign reports. </p><p>• Prepare business content for proposals, presentations, and digital platforms. </p><p>• Create presentation materials such as charts, graphs, and Excel worksheets. </p><p>• Write and edit documents with attention to grammar, clarity, and detail oriented layout. </p><p>• Conduct competitor research and compile market data. </p><p><strong>Client Support </strong></p><p>• Liaise with clients to coordinate information, schedule meetings, and collect required documentation. </p><p>• Support a variety of client-related requests and ensure timely follow-up. </p><p>• Perform additional duties and special projects as assigned.</p>
<p><strong>Supply Chain Business Analyst (Contract)</strong></p><p><strong>Location: </strong>Minneapolis, MN (remote potential) </p><p><strong>Contract Length:</strong> 52 weeks</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Supply Chain Business Analyst</strong> who thrives in a fast-paced, data‑driven environment. In this role, you will focus on life‑cycle management activities, inventory transfers, and asset placement across multiple product lines. You will work cross‑functionally with Field Inventory, Marketing, Sales, Demand Planning, and Operations to streamline inventory usage and ensure accurate representation of assets within ERP systems.</p><p>This position requires a strategic mindset, strong analytical abilities, and a passion for optimizing supply chain performance. Over time, the role will expand to support activities across both legacy systems and product portfolios.</p><p><br></p><p><strong>Who You Are</strong></p><p><strong>Strategic Thinker:</strong> You enjoy analyzing data and trends to support forecasting, planning, budgeting, and reporting.</p><p><strong>Data Manager:</strong> You excel at compiling, organizing, and consolidating large volumes of data.</p><p><strong>Analytical Problem Solver:</strong> You go beyond addressing symptoms to identify root causes, evaluate solutions, and recommend improvements that prevent future issues.</p><p><br></p><p><strong>What You Will Do</strong></p><ul><li>Manage life cycle activities, including inventory transfers and product transitions.</li><li>Build collaborative relationships with branches, hubs, and sales representatives to coordinate retrieval of end-of-life products.</li><li>Evaluate cannibalization patterns between existing product lines and new system introductions, anticipating shifts in inventory usage.</li><li>Partner with Field Inventory teams to ensure accurate asset placement and clean-up of inventory records within ERP systems.</li><li>Work cross‑functionally with Marketing, Sales, Demand Planning, and Field Operations to improve customer service levels and support a more efficient, profitable supply chain.</li><li>Support product pullbacks and coordinate launch forecasts in collaboration with Demand Planning and Marketing.</li><li>Analyze, track, and communicate kit movement, targeting, and related supply chain activities.</li><li>Provide data-driven recommendations to support better supply chain decision-making.</li><li>Prepare analytical updates and progress reports for use in scheduled business reviews.</li><li>Highlight slow-moving inventory, incomplete transfers, and current field placements.</li><li>Partner with regional and field offices to source underutilized assets.</li><li>Review inventory turns and recommend adjustments to stock levels.</li><li>Supply leadership with data to support or deny requests for par level changes and expired product replacements.</li></ul>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist guests, employees, vendors, and clients in a professional and friendly manner, both in English and Spanish.</li><li>Answer, screen, and direct incoming phone calls, responding to inquiries and providing information in both languages.</li><li>Manage visitor sign-ins, issue badges, and maintain security protocols for the front desk.</li><li>Handle correspondence, deliveries, and mail distribution.</li><li>Support scheduling of conference rooms and manage calendars as needed.</li><li>Perform general clerical duties, including filing, data entry, scanning, and photocopying.</li><li>Maintain a neat and organized reception area.</li><li>Assist with special projects and ad hoc administrative support, as assigned.</li></ul>
<p>We’re seeking a dynamic Director of Legal Support Services to lead and elevate the operational backbone of a growing law firm. This strategic leader will oversee managers responsible for Legal Administrative Assistants, Paralegals, Office Leaders, and Work Product Support teams—ensuring exceptional client service, operational efficiency, and high-quality work product across multiple offices.</p><p><br></p><p>This is a high-impact role reporting to the Chief HR Officer and partnering closely with senior leadership. If you thrive on building strong teams, driving process improvements, and shaping the future of legal support services, this opportunity is for you.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead & Inspire: Provide strategic direction and day-to-day guidance to managers across diverse legal support functions.</li><li>Drive Excellence: Establish performance standards and foster a client-centric culture.</li><li>Shape Strategy: Develop and execute goals aligned with firm-wide objectives, including talent strategy and operational efficiency.</li><li>Champion Innovation: Implement technology solutions and process improvements to enhance workflows and scalability.</li><li>Develop Talent: Recruit, coach, and retain top-tier leaders while building career progression frameworks.</li></ul><p><br></p><p><br></p>
<p>We currently have a contract opening for an intelligent, highly-skilled Receptionist in a growing company. This established and recognized company offers a hands-on work environment with fulfilling challenges. Are you a skilled professional who can balance multiple tasks at the same time? Then this Receptionist position is the role for you. Major responsibilities:</p><ul><li>Oversee various office files and provide general office filing support</li><li>Catalog, review, and dole out incoming mail according to specified procedures</li><li>Put in orders for office and kitchen supplies</li><li>Route all incoming phone calls to the appropriate individuals</li><li>Perpetuate a number of different office filing processes and offer general office filing support</li><li>Create a welcoming environment for visitors</li><li>Aid other administrative staff with support overflow work, including word processing, data entry and Internet research tasks</li></ul>
<p>We are looking for a dedicated Contract Administrator to join our client's team in Ramsey, Minnesota. In this long-term contract position, you will oversee and manage the entire lifecycle of contracts, ensuring accuracy and compliance while collaborating with multiple departments. This role requires someone with strong attention to detail who thrives in a dynamic environment and is capable of driving process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Manage the complete lifecycle of contracts, including creation, execution, and renewal, ensuring all documentation meets company standards.</p><p>• Utilize specialized tools such as Service Cloud to track and resolve contract-related inquiries efficiently.</p><p>• Collaborate with cross-functional teams, including Pricing, IT, and Customer Service, to streamline contract administration processes.</p><p>• Act as a subject matter expert for internal systems, providing insights and guidance on contract changes and implementation.</p><p>• Identify areas for process improvement and develop solutions to enhance contract management efficiency.</p><p>• Maintain updated tracking systems to ensure accurate record-keeping and reporting of contract statuses.</p><p>• Provide training and support to team members, assisting with onboarding and ensuring understanding of contract procedures.</p><p>• Ensure compliance with company policies and procedures throughout contract administration.</p><p>• Respond to stakeholder inquiries in a timely and thorough manner, delivering excellent customer service.</p><p>• Participate in team meetings to share feedback and contribute to continuous improvement initiatives.</p>
<p><strong>Position Summary</strong></p><p>The Collections/Cash Applications Administrator is responsible for managing the accurate and timely application of payments, resolving payment discrepancies, and overseeing collection activities to ensure optimal cash flow. This role plays a critical part in maintaining the financial health of the organization by ensuring patient accounts and insurance payments are processed efficiently and in compliance with healthcare regulations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Cash Applications:</strong></li><li>Accurately post patient and insurance payments to the appropriate accounts in the billing system.</li><li>Reconcile daily deposits and electronic remittance advice (ERA) with bank statements.</li><li>Research and resolve unapplied or misapplied payments promptly.</li><li><strong>Collections:</strong></li><li>Monitor aging reports and follow up on outstanding balances with patients and insurance carriers.</li><li>Initiate collection calls, send statements, and manage payment plans in accordance with company policies.</li><li>Escalate delinquent accounts for further action or third-party collections when necessary.</li><li><strong>Dispute Resolution:</strong></li><li>Investigate and resolve payment discrepancies, denials, and underpayments.</li><li>Collaborate with billing and coding teams to correct claim errors and resubmit as needed.</li><li><strong>Compliance & Reporting:</strong></li><li>Ensure adherence to HIPAA and healthcare compliance standards.</li><li>Prepare and maintain accurate reports on cash posting, collections activity, and account status for management review.</li><li><strong>Customer Service:</strong></li><li>Provide professional and empathetic communication with patients regarding account balances and payment options.</li><li>Respond to inquiries from insurance companies and internal departments promptly.</li></ul><p><br></p>
