We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play a vital part in supporting admissions and records operations within the higher education sector. The position requires a proactive and adaptable individual who thrives in a dynamic environment and is committed to delivering exceptional service to applicants, learners, and internal stakeholders.<br><br>Responsibilities:<br>• Ensure daily and weekly production goals are met while maintaining high-quality standards.<br>• Gain comprehensive knowledge of key workflows across the department and participate in cross-training opportunities.<br>• Address escalations and resolve individual applicant and learner issues, identifying and responding to broader systemic challenges.<br>• Collaborate with various teams, including Enrollment Services, Advising, and the Registrar’s Office, to improve processes and resolve issues.<br>• Participate in continuous improvement initiatives aimed at enhancing cycle times and optimizing overall experiences for applicants and learners.<br>• Conduct quality assurance activities to identify process defects and improve performance metrics.<br>• Assist in the development and maintenance of knowledge management systems and documentation to support team operations.<br>• Provide training and mentorship as a subject matter expert to enhance team capabilities.<br>• Engage in development activities focused on leadership, operations management, and communication skills.

• Minimum of nine months of experience in higher education or admissions and records operations.<br>• At least one year of customer service experience is required.<br>• Strong proficiency in Microsoft Outlook, Excel, and data entry systems.<br>• Demonstrated ability to analyze data and think critically to solve problems.<br>• Experience with administrative assistance and document management systems.<br>• Familiarity with Lean/Six-Sigma methodologies or project management is preferred.<br>• Positive attitude and adaptability to change in a fast-paced environment.<br>• Associate degree or equivalent experience demonstrating attention to detail is required.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>