We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will play a key part in ensuring customer satisfaction and long-term success by providing exceptional support and personalized service. If you thrive in a fast-paced environment and have a passion for delivering elite experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as an empowered advocate for customers, ensuring their needs are addressed promptly and effectively.<br>• Handle a high volume of daily calls, meeting a target of 85 calls per day.<br>• Personalize customer interactions to minimize effort and enhance the overall experience.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Troubleshoot technical issues using available self-help tools and resources.<br>• Maintain a strong understanding of Milwaukee products and services to better assist customers.<br>• Collaborate with cross-functional teams to resolve inquiries efficiently and achieve one-call resolutions.<br>• Utilize data entry skills to document customer interactions accurately and efficiently.<br>• Leverage Microsoft Teams, Word, Outlook, and Excel for communication and reporting purposes.

• Minimum of 3 years of experience in a call center or customer service role.<br>• Proven ability to handle high call volumes in a fast-paced environment.<br>• Strong knowledge of call center metrics and operations.<br>• Proficient in resolving customer complaints and delivering success stories.<br>• Skilled in computer data entry and typing with accuracy.<br>• Familiarity with Microsoft Teams, Word, Outlook, and Excel.<br>• Excellent problem-solving skills and ability to work independently.<br>• Exceptional communication and interpersonal skills to build rapport with customers.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>