We are looking for a skilled Phone Banker to join our team in Midland, Texas. This position is ideal for someone passionate about delivering exceptional customer service and resolving account-related inquiries efficiently. As part of a dynamic banking environment, you will play a key role in maintaining client satisfaction and providing solutions tailored to their needs.<br><br>Responsibilities:<br>• Respond to inbound calls from customers, addressing inquiries and resolving concerns related to their accounts.<br>• Assist customers with account inquiries, including balances, transactions, and bank product details.<br>• Handle complaints and disputes with professionalism, ensuring resolution aligns with company standards.<br>• Provide guidance to customers regarding available banking products and services.<br>• Direct incoming calls to the appropriate departments when necessary.<br>• Resolve account-related problems effectively while adhering to company policies.<br>• Maintain accurate records of customer interactions and ensure data integrity.<br>• Identify opportunities to enhance customer satisfaction and promote additional banking services.<br>• Collaborate with team members to improve service delivery and share best practices.<br>• Uphold compliance with banking regulations and internal procedures during all interactions.

• Proven experience in customer service or phone-based roles within a banking environment.<br>• Strong communication skills with the ability to handle inquiries and disputes professionally.<br>• Familiarity with banking products, account resolution, and complaint handling.<br>• Ability to multitask and prioritize in a fast-paced environment.<br>• Proficient in using customer service software and handling inbound calls efficiently.<br>• Detail-oriented with excellent problem-solving skills.<br>• Knowledge of banking regulations and compliance standards.<br>• High school diploma or equivalent; additional certifications in customer service or banking are a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>