<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
<p>We are looking for a Bilingual Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for tracking deliveries and coordinating with drivers.</p><p>• Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses.</p><p>• Process orders, issue credits, and create special orders as needed.</p><p>• Maintain and update customer information within the internal system.</p><p>• Escalate issues to the appropriate teams when necessary to ensure resolution.</p><p>• Collaborate with drivers and other team members to support dispatching tasks.</p><p>• Conduct administrative tasks related to customer service operations.</p><p>• Participate in on-site training sessions to learn system navigation and role responsibilities.</p>
<p>We are looking for a dedicated and detail-driven Customer Support Representative to join our team in the Somerset, New Jersey area. In this role, you will play a key part in facilitating efficient customer service and supply chain operations. The position is fully on-site, offering a collaborative environment where you will handle freight logistics, resolve customer concerns, and ensure accurate and timely order fulfillment. If you thrive in a fast-paced setting and excel at problem-solving, this opportunity is for you.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate freight estimates and shipping options to support customer purchasing decisions.</p><p>• Coordinate with carriers, third-party logistics providers, and internal teams to ensure smooth order processing.</p><p>• Review and confirm freight quotes while identifying opportunities for cost savings.</p><p>• Maintain up-to-date shipping information within relevant systems and databases.</p><p>• Address shipment delays proactively and resolve shipping discrepancies, damage claims, and billing issues.</p><p>• Assist Sales and Operations teams by managing essential logistics documentation such as Bills of Lading, freight bills, and proof of delivery.</p><p>• Collaborate with team members to address customer concerns and ensure a high level of satisfaction.</p><p>• Utilize platforms like FedEx, 3PL portals, and ERP systems to streamline shipping and logistics processes.</p>
<p>We are looking for an experienced Customer Service Representative to join our team. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues effectively. This role offers the opportunity to collaborate with internal teams and external partners to deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.</p><p>• Process orders, returns, and exchanges with attention to detail to ensure accuracy and efficiency.</p><p>• Collaborate with internal departments and external partners to facilitate timely order fulfillment.</p><p>• Address and resolve customer complaints, billing discrepancies, and other service-related concerns.</p><p>• Maintain and update customer accounts in CRM and ERP systems, ensuring data accuracy.</p><p>• Monitor order statuses, proactively following up on delays or issues to keep customers informed.</p><p>• Support sales and operational teams by managing documentation related to shipments and deliveries.</p><p>• Stay informed about company policies, procedures, and product offerings to provide knowledgeable assistance.</p><p>• Handle inbound and outbound calls to address a variety of customer needs and concerns.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
Robert Half is seeking a detail-oriented Customer Service Professional for a role in mortgage loan servicing. This position provides critical operational support to mortgage advisors, call centers, and branch representatives to ensure seamless loan processing and customer service in the mortgage lending space.<br><br>Key Responsibilities:<br>Answer incoming calls from members, non-members, call center representatives, and branches using the internal phone systems.<br>Access and review loan/member information in multiple systems internal computer systems.<br>Escalate member, call center, and/or branch requests to the appropriate mortgage advisor or management team as needed.<br>Conduct qualifying conversations and complete worksheet Inquiry applications when applicable.<br>Monitor and manage inquiries received in the daily inbox, facilitating elevation requests from branch and call center representatives.<br>Assign loans to advisors.<br><br>Who We're Looking For:<br>Strong attention to detail and ability to handle multiple systems simultaneously.<br>Excellent communication skills to collaborate with call centers, branch teams, and mortgage advisors effectively.<br>Previous experience in financial services or mortgage lending preferred but not required.<br>A proactive and adaptable individual who thrives in a dynamic team environment.<br><br>Additional Details:<br>This position will be onsite in Bensalem, PA, with a Monday-Friday schedule (8:15 AM – 4:15 PM). While a hybrid work schedule may be offered in the future, onsite availability is required to start. The role will start immediately as a temporary assignment with the potential to transition into a permanent opportunity based on performance and business needs.<br><br>For immediate consideration please call Christine at 215-244-1870, or send your current resume to christine.macmahon@roberthalf com. Thank you!
We are looking for a dedicated Bilingual Spanish/English Loyalty Services Representative to join our team in Jersey City, New Jersey. As part of this long-term contract position, you will play a key role in providing exceptional service to policyholders and customers. This role involves handling inbound and outbound calls, addressing inquiries, resolving issues, and supporting retention efforts.<br><br>Responsibilities:<br>• Respond to customer inquiries and service requests via inbound and outbound calls, ensuring timely and accurate resolutions.<br>• Assist policyholders in understanding the benefits of their insurance products to support retention and minimize cancellations.<br>• Handle the collection of both current and overdue premiums, ensuring compliance with company standards.<br>• Manage various call domains, including claims intake, policy administration, billing, and agent support, as needed.<br>• Enter and maintain accurate data across multiple applications while adhering to established procedures.<br>• Provide clear guidance and set expectations for policyholders regarding their insurance policies.<br>• Consistently meet or exceed departmental performance metrics, such as call quality, average handle time, and other KPIs.<br>• Collaborate with leadership to support process improvements and share feedback for enhancing customer service.<br>• Demonstrate the organization’s values and traits while performing duties and addressing customer needs.<br>• Adapt to various shifts and schedules as required to meet operational demands.
We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction.<br><br>Responsibilities:<br>• Supervise and guide a team of customer service representatives to maintain high performance standards.<br>• Manage customer accounts, ensuring timely resolution of inquiries and concerns.<br>• Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction.<br>• Utilize computer-aided dispatch systems to coordinate and monitor service delivery.<br>• Develop and maintain job schedules to ensure resources are effectively allocated.<br>• Implement strategies to enhance the overall customer experience and service quality.<br>• Monitor and analyze key performance indicators to identify areas for improvement.<br>• Provide training and support to team members to foster skill development and growth.<br>• Collaborate with other departments to address cross-functional service challenges.<br>• Ensure compliance with company policies and industry standards.
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
<p>Robert Half is recruiting for a <strong>Content Migration Strategist </strong>to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on <strong>content migration</strong> from SharePoint to <strong>ServiceNow</strong>, along with auditing, refining, and creating digital content that improves employee self-service experiences. You’ll use your skills in <strong>UX</strong>, <strong>information architecture</strong>, and <strong>microcopy</strong> to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.</p><p><br></p><p>This is a <strong>high-volume, execution-focused role</strong> that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.</p><p><br></p><p><strong>Content Strategist – HR Employee Experiences</strong></p><p><strong>Location:</strong> Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)</p><p><strong>Contract Duration:</strong> 1 year, with potential to extend or convert to full-time</p><p><strong>Hours:</strong> 40 hours/week</p><p><strong>Pay:</strong> $40-45/hour</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead the <strong>migration</strong> of HR content from SharePoint to <strong>ServiceNow</strong>, ensuring accuracy, consistency, and alignment with <strong>UX</strong> and <strong>information architecture</strong> best practices.</li><li>Perform a comprehensive <strong>content audit</strong> to identify outdated, redundant, or unclear information and recommend improvements.</li><li>Write, edit, and publish <strong>microcopy</strong> and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.</li><li>Organize content logically within the <strong>information architecture</strong> to improve findability and navigation.</li><li>Collaborate with product subject matter experts to review, approve, and publish updated content.</li><li>Manage multiple content requests and projects simultaneously while meeting tight deadlines.</li><li>Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.</li><li>Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.</li></ul>
We are looking for a motivated and customer-focused Call Center Specialist to join our team in Bridgewater, New Jersey. In this long-term contract position, you will play a pivotal role in providing exceptional service to customers by addressing inquiries, resolving concerns, and delivering product information. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy building strong customer relationships.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, ensuring timely and accurate resolution.<br>• Provide detailed information about products and services, addressing customer needs effectively.<br>• Maintain professionalism and a positive attitude while handling customer concerns or complaints.<br>• Document interactions and updates in the system to ensure accurate record-keeping.<br>• Collaborate with team members to improve overall customer satisfaction and service quality.<br>• Assist customers with troubleshooting issues related to products or services.<br>• Stay informed about company offerings and policies to provide accurate guidance.<br>• Meet or exceed performance metrics and call center goals.<br>• Participate in training sessions to enhance knowledge and skills.<br>• Adapt to a dynamic and fast-changing call center environment.
We are looking for a success-driven Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this long-term contract position, you will play a vital role in ensuring exceptional service by managing customer orders, addressing inquiries, and resolving issues. This is an excellent opportunity to contribute to a dynamic retail environment while enhancing customer satisfaction.<br><br>Responsibilities:<br>• Process customer orders with efficiency and accuracy, ensuring timely fulfillment.<br>• Investigate purchase requests and provide detailed follow-ups on shipping information.<br>• Assist customers with returns and address concerns regarding product quality.<br>• Deliver exceptional customer service through various communication channels, including phone and email.<br>• Collaborate with team members to improve service standards and streamline operations.<br>• Utilize e-commerce platforms and Salesforce tools to manage customer interactions.<br>• Maintain a thorough understanding of company policies to address customer inquiries effectively.<br>• Provide feedback to improve processes and enhance the overall customer experience.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
We are looking for a meticulous Consumer Processor to join our team in Woodbridge, New Jersey. In this role, you will contribute to various administrative tasks and ensure the smooth processing of consumer applications. This is a long-term contract position offering an opportunity to work in a hybrid environment after completing initial training.<br><br>Responsibilities:<br>• Conduct thorough reviews of applications and credit reports to ensure accuracy and identify potential issues.<br>• Coordinate the ordering of appraisals, property searches, title policies, employment verifications, and tax transcripts.<br>• Establish and maintain effective relationships with mortgage representatives, branch staff, and department colleagues.<br>• Assist management with assigned tasks and special projects as needed.<br>• Utilize computer systems, including Encompass and Excel, to manage and track processing activities.<br>• Provide exceptional customer service and communication to ensure client satisfaction.<br>• Support team collaboration by sharing insights and assisting colleagues when required.<br>• Monitor and adhere to compliance standards and organizational guidelines throughout all processes.
We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.<br><br>Responsibilities:<br>• Maintain and update organizational systems to ensure accurate and reliable data within the database.<br>• Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities.<br>• Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process.<br>• Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize findings from reports to identify areas for improvement and recommend actionable strategies.<br>• Facilitate effective communication via email correspondence to address client inquiries and concerns.<br>• Manage and oversee CRM activities, ensuring data integrity and streamlined workflows.<br>• Provide administrative assistance to support team operations and improve overall efficiency.<br>• Leverage Microsoft Excel to organize, analyze, and present data effectively.
We are looking for a detail-oriented and personable Receptionist to join our team in Morristown, New Jersey. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring exceptional customer service and efficient communication. The ideal candidate will have strong organizational skills and the ability to manage a busy reception area.<br><br>Responsibilities:<br>• Answer and direct incoming calls using a multi-line phone system, ensuring messages are accurately taken and promptly communicated to staff and attorneys.<br>• Welcome and assist clients arriving for appointments, providing a positive and detail-oriented first impression.<br>• Maintain a clean and organized reception area to create a welcoming environment for visitors.<br>• Schedule and manage appointments, keeping the office calendar up to date.<br>• Handle email correspondence and data entry tasks with precision and attention to detail.<br>• Organize and manage files, ensuring easy accessibility and proper documentation.<br>• Coordinate with staff to relay messages and facilitate smooth communication across the team.<br>• Utilize Microsoft Office applications, including Word, Excel, and Outlook, for daily tasks.<br>• Provide general administrative support as needed to contribute to overall office efficiency.
We are looking for a detail-oriented Credit Analyst to join our team in Bristol, Pennsylvania. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of past-due balances, and maintaining accurate financial records. The ideal candidate will possess strong analytical skills and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Communicate with customers to secure payments for outstanding accounts receivable.<br>• Collaborate with sales, customer service, and distribution teams to facilitate timely customer shipments.<br>• Review and monitor credit holds and daily accounts receivable reports.<br>• Access banking portals to download and reconcile receipts, ensuring accurate daily financial totals.<br>• Retrieve remittance details and chargeback information from customer portals for accurate account application.<br>• Process approved payment deductions promptly and redirect disputes to appropriate departments.<br>• Support accounts receivable analysis and provide commentary for external auditors and banking representatives.<br>• Regularly review account aging reports and prepare customer-specific updates for management.<br>• Document collection activities for overdue accounts and escalate unresolved cases to management or external agencies.<br>• Investigate and resolve account discrepancies while maintaining appropriate credit holds for assigned accounts.
We are looking for an organized and detail-oriented Receptionist to join our team in Cedar Knolls, New Jersey. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring smooth day-to-day operations at our front desk. This position offers an excellent opportunity to develop your administrative and customer service skills in the water industry.<br><br>Responsibilities:<br>• Schedule and manage appointments to maintain an efficient workflow.<br>• Greet visitors and handle inquiries at the front desk in a courteous manner.<br>• Operate a multi-line phone system to answer calls and direct them appropriately.<br>• Respond to inbound calls while providing accurate information and assistance.<br>• Perform light filing tasks, ensuring records are accurately maintained in a mostly paperless environment.<br>• Participate in training sessions to master call handling and customer interaction techniques.<br>• Maintain a welcoming and organized reception area to create a positive first impression for clients and visitors.
We are looking for an organized and customer-focused Front Desk Coordinator to join our team on a contract basis in Forest Hills, New York. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and detail-oriented service in a healthcare environment. This is an excellent opportunity to contribute to a dynamic team while delivering exceptional front desk support.<br><br>Responsibilities:<br>• Greet and assist visitors with a welcoming and detail-oriented demeanor.<br>• Manage incoming calls using a multi-line phone system, ensuring timely and accurate responses.<br>• Coordinate concierge services to address patient and visitor needs efficiently.<br>• Handle general receptionist duties, including scheduling and maintaining records.<br>• Operate a switchboard system for up to 10 lines, directing calls appropriately.<br>• Provide clear and courteous communication to resolve inquiries or concerns.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Collaborate with internal staff to support daily operational needs.<br>• Ensure confidentiality and accuracy when handling sensitive information.
<p>A busy company in the Morristown area is seeking a Sales Support Specialist to join their growing organization. This Sales Support Specialist will get the chance to join a growing company that offers career advancement as well as a flexible work schedule. The ideal Sales Support Specialist will come from the CPG industry and being familiar with e-commerce (Amazon, etc.) This Sales Support Specialist role will play a key part in ensuring seamless sales operations, effective inventory coordination, and maintaining strong communication across teams. Your expertise will help drive efficiency and support the success of our sales initiatives. Other responsibilities of this Sales Support Specialist will include but not be limited to:</p><p><br></p><p>Sales Support Specialist Responsibilities:</p><p>• Oversee sales operations activities by collaborating with planners, field sales directors, customer service, and operations teams to analyze data and make strategic decisions.</p><p>• Manage item allocations, balancing customer priorities, inventory risks, and financial considerations.</p><p>• Monitor inventory depletion and advise on continuation or removal of allocations based on inbound shipments and customer needs.</p><p>• Evaluate Amazon order trends weekly to address potential overselling issues and recommend adjustments to align inventory with broader customer needs.</p><p>• Implement item transitions and discontinuations with a focus on minimizing excess inventory and ensuring alignment with customer resets and cost strategies.</p><p>• Prepare and distribute trade notification letters to customers with accurate and timely updates.</p><p>• Maintain and update the Emerson Portal, ensuring all sales materials—such as sell sheets, pricing, images, and packaging specs—are current and accessible.</p><p>• Coordinate sample management processes to guarantee timely delivery and proper packaging for customer reviews and resets.</p><p>• Represent the sales team in project meetings, communicating timelines and risks while serving as a liaison between project managers and sales.</p><p>• Support onboarding processes for new customers, ensuring operational, sales, and system requirements are met efficiently.</p><p><br></p><p>This Sales Support Specialist role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Specialist position, apply today! </p>
<p>We are looking for an experienced and detail-oriented A/R Credit Collections Specialist to join our team on a long-term contract basis. This role involves managing high-volume B2B accounts, ensuring accurate payment applications, and maintaining strong relationships with clients. This position offers an excellent opportunity to contribute to a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily order reviews and manage credit releases to ensure smooth account operations.</p><p>• Conduct high-volume B2B collections, maintaining professionalism and efficiency in all interactions.</p><p>• Investigate and resolve discrepancies such as misapplied payments, overpayments, and payments on account.</p><p>• Maintain detailed records of cash applications and account activities to ensure accuracy.</p><p>• Deliver exceptional customer service through both written and verbal communication channels.</p><p>• Collaborate with internal teams to address billing issues and improve processes.</p><p>• Utilize Microsoft Excel and Word for data analysis and reporting responsibilities.</p><p>• Apply knowledge of enterprise systems such as SAP or S4Hana, if applicable.</p><p>• Monitor credit limits and provide recommendations for adjustments based on account performance.</p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Bronx, New York. This role involves handling accounts receivable tasks, managing business-to-business collections, and ensuring accurate payment posting and reconciliation. If you have a strong background in collections and proficiency with QuickBooks Online, we encourage you to apply.<br><br>Responsibilities:<br>• Manage business-to-business collections, ensuring timely follow-up and resolution of outstanding payments.<br>• Post payments accurately to customer accounts and maintain detailed transaction records.<br>• Perform account reconciliations to ensure financial data integrity.<br>• Provide excellent customer service to address inquiries and resolve payment issues.<br>• Collaborate with internal teams to streamline collections processes and improve efficiency.<br>• Utilize QuickBooks Online to manage accounts receivable and track payment statuses.<br>• Prepare and maintain regular reports on collections activities and account statuses.<br>• Analyze aging reports to prioritize collection efforts and minimize overdue balances.
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
