Responsibilities: • Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions. • Ensures operation by training client personnel and providing support. • Maintaining and upgrading existing systems as required. • Accept responsibility and ownership for all assigned tickets from creation to resolution, or to the point of escalation. • Analyze ticket trends and incidents to identify potential problems or outages – and communicate to management in a timely manner. • Maintain an up-to-date inventory of all IT assets. • Manage user and computer accounts in Active Directory Users and computer or Entra ID. • Creating system guidelines and documentation for the organization. • Administer and provide technical support in Microsoft 365 and Azure tenant. • Maintain Physical security systems. • Maintain and troubleshoot enterprise printing platform. • Participating in an on-call rotation, providing support outside of regular working hours as required • This position may require travel to various offices within the US (10%). Requirements Expectations • Excellent analytical, problem solving and communication skills. • Customer service-oriented – with the ability to work with end-users of all technical literacy. • Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions. • Accuracy and the ability to handle a high-volume of work efficiently are essential. • High-level written and verbal proficiency in English. Qualifications: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline; or equivalent experience. • Windows Server 2016-2022 • Extensive experience managing Active Directory UC and GPO • Experience managing Microsoft 365 tenants. • Basic understanding of ITSM principles – including business expectations and communication. • Minimum of three years’ experience working within a support position in the IT field, with advanced end-user troubleshooting experience. • A+ and Net+ required. Security+ desired

Active Directory, Microsoft Windows Server, MS Windows 10, Dell Technologies, Citrix Technologies, MS Office 365

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Miami, FL
onsite
Permanent
65000.00 - 75000.00 USD / Yearly
Responsibilities: • Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions. • Ensures operation by training client personnel and providing support. • Maintaining and upgrading existing systems as required. • Accept responsibility and ownership for all assigned tickets from creation to resolution, or to the point of escalation. • Analyze ticket trends and incidents to identify potential problems or outages – and communicate to management in a timely manner. • Maintain an up-to-date inventory of all IT assets. • Manage user and computer accounts in Active Directory Users and computer or Entra ID. • Creating system guidelines and documentation for the organization. • Administer and provide technical support in Microsoft 365 and Azure tenant. • Maintain Physical security systems. • Maintain and troubleshoot enterprise printing platform. • Participating in an on-call rotation, providing support outside of regular working hours as required • This position may require travel to various offices within the US (10%). Requirements Expectations • Excellent analytical, problem solving and communication skills. • Customer service-oriented – with the ability to work with end-users of all technical literacy. • Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions. • Accuracy and the ability to handle a high-volume of work efficiently are essential. • High-level written and verbal proficiency in English. Qualifications: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline; or equivalent experience. • Windows Server 2016-2022 • Extensive experience managing Active Directory UC and GPO • Experience managing Microsoft 365 tenants. • Basic understanding of ITSM principles – including business expectations and communication. • Minimum of three years’ experience working within a support position in the IT field, with advanced end-user troubleshooting experience. • A+ and Net+ required. Security+ desired
2025-10-13T13:03:58Z