<p>The <strong>Account Manager</strong> serves as the primary point of contact for customers and is responsible for managing and negotiating orders, overseeing procurement and sales activities, and supporting the company’s overall operational and commercial functions. This role combines customer relationship management with hands-on operational execution to ensure an exceptional client experience and smooth order fulfillment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Experience</strong></p><ul><li>Deliver high-quality service to existing and prospective customers.</li><li>Negotiate and assist customers with quotes, order status, and order changes.</li><li>Maintain accurate customer account and contact information.</li><li>Respond promptly to inquiries and ensure customer satisfaction throughout the process.</li></ul><p><strong>Operational</strong></p><ul><li>Process and prepare customer quotes in a timely manner.</li><li>Convert approved quotes into sales orders and complete all related processing tasks.</li><li>Track order shipments from factory to freight forwarder and update customers accordingly.</li><li>Communicate proactively with customers regarding order discrepancies, changes, or delays.</li><li>Coordinate with vendors to resolve shortages, overages, or shipping issues.</li><li>Prepare shipping documentation and support logistics coordination.</li><li>Generate invoices and ensure accurate order-to-invoice transitions.</li><li>Provide ongoing assistance and updates to customers as needed.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Business, Supply Chain, or related field (preferred).</li><li>2+ years of experience in account management, customer service, or sales operations.</li><li>Strong communication and negotiation skills.</li><li>Proficient in Microsoft Office Suite; experience with ERP or CRM systems preferred.</li><li>Detail-oriented with excellent organizational and multitasking abilities.</li><li>Bilingual [English/Spanish] is required.</li></ul><p><br></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>