We are looking for a skilled ERP/CRM Configuration Subject Matter Expert to support our operations in the Restaurants & Catering industry. This long-term contract position, based in Miami, Florida, offers an exciting opportunity for professionals passionate about optimizing system configurations and enhancing business workflows. The ideal candidate will play a key role in managing platforms, overseeing automation processes, and ensuring quality standards are consistently met.<br><br>Responsibilities:<br>• Act as the subject-matter expert for ERP/CRM systems, ensuring workspace organization, taxonomy, and templates are effectively managed.<br>• Develop, maintain, and optimize automated workflows, including customer lifecycle journeys such as onboarding, retention, and reactivation.<br>• Collaborate with stakeholders to gather and document business requirements, translating them into actionable system configurations.<br>• Ensure all programs and configurations meet rigorous quality standards through thorough testing and validation.<br>• Manage configuration updates and maintain system hygiene to align with organizational goals.<br>• Implement and oversee API integrations to streamline system communication and enhance functionality.<br>• Provide technical expertise in Salesforce development, ensuring alignment with business objectives.<br>• Continuously monitor and assess system performance, recommending improvements to optimize efficiency and effectiveness.<br>• Troubleshoot and resolve issues related to client-side scripting and system functionality.<br>• Maintain comprehensive documentation for all configurations, processes, and updates.

• Proven experience in client-side scripting and ERP/CRM system configuration.<br>• Strong knowledge of creating and maintaining business requirement documents.<br>• Expertise in configuration management practices and tools.<br>• Hands-on experience with API development and integrations.<br>• Proficiency in Salesforce development, including workflows and automation.<br>• Excellent problem-solving skills with the ability to troubleshoot system issues effectively.<br>• Strong organizational skills and attention to detail, particularly in maintaining system hygiene.<br>• Ability to collaborate with cross-functional teams and communicate technical concepts clearly.

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