We are looking for an experienced Collections Specialist to join our team in Austin, Texas. This is a Contract-to-permanent position designed for a candidate who thrives in a fast-paced environment and has strong organizational skills. The role requires a customer-focused individual with exceptional attention to detail and the ability to handle commercial and consumer collections effectively. <br> Responsibilities: • Manage and follow up on past-due balances to ensure timely payments. • Provide support to address customer concerns and resolve issues promptly. • Collaborate with customers to deliver necessary documentation and information. • Prioritize tasks based on financial impact, focusing on accounts closest to revenue. • Communicate effectively to explain account statuses and provide insights into payment delays. • Navigate ERP systems and utilize tools like Power BI to access and analyze data. • Filter and organize data in Excel to generate actionable reports. • Work closely with warehouse leads and sales teams to address chargebacks and documentation. • Handle volume management efficiently, relying on team leads for escalations and training. • Maintain compliance with industry-specific nuances and state-by-state regulations.

• Proven experience in commercial and consumer collections.<br>• Strong understanding of credit and billing collection processes.<br>• Proficiency in using ERP systems and analytics tools like Power BI.<br>• Advanced Excel skills, including filtering and organizing data.<br>• Excellent communication skills with the ability to explain complex scenarios clearly.<br>• Attention to detail and a customer service-oriented mindset.<br>• Ability to prioritize tasks effectively and manage high-volume workloads.<br>• Familiarity with industry-specific regulations and practices.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>