We are looking for a dedicated Help Desk Analyst II to provide efficient and reliable technical support to our team in Manchester, New Hampshire. As a key member of the IT support team, you will play a vital role in addressing user issues, troubleshooting hardware and software problems, and ensuring smooth operations within the organization’s technology environment. This is a contract position that offers an excellent opportunity to grow your skills and gain hands-on experience in a dynamic and fast-paced setting.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented support for hardware, software, and network-related issues.<br>• Manage user account setups, password resets, and access permissions to ensure secure systems.<br>• Utilize ticketing systems like JIRA to track, prioritize, and resolve service desk requests efficiently.<br>• Collaborate with internal teams and external support to escalate and address complex technical challenges.<br>• Troubleshoot and resolve basic networking issues, ensuring consistent connectivity and performance.<br>• Document support activities and contribute to the knowledge base to assist with future inquiries.<br>• Provide clear and user-friendly guidance to employees, ensuring a positive and approachable support experience.<br>• Stay updated on emerging technologies and IT best practices to continuously improve service delivery.<br>• Assist in the deployment and maintenance of Windows 10 systems and related software.<br>• Support organizational processes by identifying recurring issues and recommending improvements.

• Minimum of 0–2 years of experience in help desk or technical support roles, including internships or academic projects.<br>• Solid understanding of Windows 10 operating system and basic troubleshooting techniques.<br>• Familiarity with Microsoft Office 365 and other productivity tools.<br>• Strong communication skills with the ability to explain technical concepts to non-technical users.<br>• Experience with service desk ticketing platforms such as JIRA is preferred.<br>• Basic knowledge of networking principles and remote desktop support tools.<br>• Ability to prioritize tasks and manage time effectively in a fast-paced environment.<br>• Interest in pursuing certifications or further education in IT systems and support.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>