We are looking for a skilled and dedicated Desktop Support Analyst to join our team in Manawa, Wisconsin. In this long-term contract position, you will play a pivotal role in ensuring seamless hardware and software operations for end users. The ideal candidate will possess strong technical expertise and exceptional customer service skills to support a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide troubleshooting and support for Microsoft applications, ensuring smooth functionality for end users.<br>• Configure and maintain PC hardware, including desktops, laptops, and printers, to meet organizational needs.<br>• Set up and deploy equipment for new employees, ensuring proper installation and configuration.<br>• Perform imaging tasks to prepare systems for deployment and maintain operational standards.<br>• Manage inventory by tagging and tracking assets to ensure accurate records and accountability.<br>• Utilize the ServiceNow ticketing system to address and resolve technical issues efficiently.<br>• Support and maintain a fleet of approximately 80 iPads, ensuring optimal performance.<br>• Deliver exceptional customer service to end users, addressing technical concerns with patience and professionalism.<br>• Collaborate with team members to prioritize and resolve high-demand technical challenges.<br>• Ensure consistent and accurate documentation of technical processes and resolutions.

• At least 3 years of experience in desktop support or a related technical role.<br>• Proficiency in troubleshooting Microsoft applications and operating systems, including Windows 10.<br>• Solid understanding of PC hardware configuration, imaging, and maintenance.<br>• Familiarity with ServiceNow or other ticketing systems for issue tracking and resolution.<br>• Ability to manage inventory processes, including asset tagging and record-keeping.<br>• Strong communication and interpersonal skills to provide exceptional customer service.<br>• Experience supporting a variety of hardware devices, such as desktops, laptops, printers, and tablets.<br>• High level of patience and attention to detail to thrive in a demanding environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>