We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization. Responsibilities: • Handle incoming calls promptly and professionally to address customer inquiries and concerns. • Provide accurate information about products, services, and policies to customers. • Process orders and manage data entry tasks with precision and attention to detail. • Monitor and resolve customer issues effectively, ensuring satisfaction. • Collaborate with team members to improve service delivery and streamline processes. • Maintain a thorough understanding of organizational policies and procedures. • Assist with outbound calls when required, ensuring follow-up on customer requests. • Document customer interactions and maintain accurate records. • Identify opportunities to enhance customer experiences and suggest solutions. • Uphold the organization's mission and values in all customer interactions.

• Prior experience in customer service, ideally within a call center environment. • Strong communication skills, both verbal and written. • Ability to manage multiple tasks while maintaining attention to detail. • Proficiency in handling inbound and outbound calls. • Familiarity with order entry systems and data management. • Problem-solving skills with a focus on customer satisfaction. • Capacity to work collaboratively in a team-oriented environment. • Commitment to delivering high-quality service in alignment with organizational goals.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Madison, WI
onsite
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization. Responsibilities: • Handle incoming calls promptly and professionally to address customer inquiries and concerns. • Provide accurate information about products, services, and policies to customers. • Process orders and manage data entry tasks with precision and attention to detail. • Monitor and resolve customer issues effectively, ensuring satisfaction. • Collaborate with team members to improve service delivery and streamline processes. • Maintain a thorough understanding of organizational policies and procedures. • Assist with outbound calls when required, ensuring follow-up on customer requests. • Document customer interactions and maintain accurate records. • Identify opportunities to enhance customer experiences and suggest solutions. • Uphold the organization's mission and values in all customer interactions.
2026-02-17T23:08:41Z

Customer Service Representative Job in Madison, WI | Robert Half