<p> In this long-term contract position, you will provide essential support to ensure the smooth operation of our systems and services. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Monitor a shared support inbox, ensuring inquiries are routed to the appropriate channels for resolution.</p><p>• Update and manage ticket statuses while maintaining accurate and complete records.</p><p>• Communicate routine updates, schedule confirmations, and other messages to customers in a clear and precise manner.</p><p>• Assist with shipping coordination, intake processes, and light inventory tracking to support operational efficiency.</p><p>• Identify recurring or high-volume issues and escalate them to Level 2 Technicians or Solutions Engineers as needed.</p><p>• Evaluate administrative tasks for potential streamlining or automation, documenting ideas for review with the IT team and Associate Support Director.</p><p>• Maintain compliance with established processes and ensure documentation is thorough and up to date.</p>

• Possess a high school diploma or equivalent.<br>• Demonstrate strong technical aptitude and proficiency with computers.<br>• Show initiative in managing workload, following up on open items, and maintaining clear communication loops.<br>• Have experience with ticketing systems or similar platforms.<br>• Exhibit excellent organizational skills and attention to detail.<br>• Communicate effectively both in writing and verbally.<br>• Display the ability to adhere to established processes and produce accurate documentation.<br>• Familiarity with tools such as Active Directory, Windows 10, and basic troubleshooting techniques.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>