<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p><strong>Functional Role: IT Support/System Administration</strong></p><p><strong>Hybrid in Torrance</strong> (1 week onsite, the next week rotate, and repeat)</p><p><strong>Salary</strong>: $80,000-110,000</p><p><br></p><p>Our client is looking for an IT Generalist to join their team in Gardena, California. In this role, you will provide technical support to ensure smooth operations across our IT systems, addressing user concerns and resolving issues efficiently. This is an excellent opportunity for someone with strong troubleshooting abilities and expertise in Windows environments to contribute to a dynamic workplace.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets, addressing user concerns and resolving technical issues.</p><p>• Manage and maintain Active Directory, including user account administration and permissions.</p><p>• Provide support for Microsoft Windows 10, ensuring functionality and performance across systems.</p><p>• Diagnose and troubleshoot hardware and software problems, offering effective solutions.</p><p>• Assist with system updates, installations, and configurations to enhance operational efficiency.</p><p>• Document technical issues and solutions to maintain accurate records for future reference.</p><p>• Collaborate with team members to improve support processes and customer satisfaction.</p><p>• Ensure compliance with IT policies and procedures while providing technical assistance.</p><p>• Educate users on best practices for system usage and security.</p><p>• Monitor system performance and proactively address potential concerns.</p>
<p>We are seeking a professional and personable bilingual Front Desk Receptionist for a busy medical office in Torrance. Fluency in both English and Spanish is required to effectively serve our diverse patient base. While prior medical office experience is helpful, it is not required; training will be provided for motivated candidates with strong communication and organizational skills.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet patients and visitors warmly, in both English and Spanish</li><li>Answer phones, schedule appointments, and manage patient intake efficiently</li><li>Handle patient forms, data entry, and maintain accurate records</li><li>Assist with general office duties as needed to ensure smooth operations</li><li>Provide excellent customer service, resolving questions or concerns professionally</li></ul>
<p>The Community Center Associate will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be <strong>bilingual in Korean. </strong></p><p><br></p><p>Schedule: 40 hours per week. Must be open to work on some Saturdays.</p><p><br></p><p>Functions & Job Responsibilities</p><p>• Provide excellent customer service for the Community Center(s).</p><p>• <strong>Must be bilingual in Korean.</strong></p><p>• Provide in-language support for members regarding their benefits and accessing care.</p><p>• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.</p><p>• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.</p><p>• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.</p><p>• Maintain a proper inventory of equipment, supplies and promotional/marketing items.</p><p>• Track and monitor traffic flow and utilization of services.</p><p>• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.</p><p>• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.</p><p>• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.</p><p>• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.</p>
Your role as an Outbound Sales Advocate III As an Outbound Sales Advocate III at SkyOne Federal Credit Union, you will be at the forefront of member engagement, consistently exceeding sales expectations while demonstrating a strong grasp of operational processes, including audits, compliance, and business account maintenance. Your role not only involves cultivating and deepening member relationships through high-quality consultative service but also actively supporting team development by sharing best practices and reinforcing positive sales behaviors. You will be responsible for a variety of tasks, including processing transactions, updating accounts, opening new accounts, and handling loan applications-all while adhering to the Credit Union's rigorous service standards.<br><br>With a focus on outbound sales and exceptional service, you will contribute to business development efforts, ensuring that members receive value-added products and services that meet their specific needs, all within a supportive team environment that promotes accountability and innovation.<br><br>What Matters Most To thrive as an Outbound Sales Advocate III at SkyOne Federal Credit Union, you need a unique blend of skills and attributes that drive both sales performance and exemplary member service. Punctuality is essential, as daily attendance directly impacts team efficiency and success. You must possess excellent communication skills, handling outgoing calls with professionalism and courtesy while adhering to established guidelines.<br><br>A deep understanding of the credit union's financial goals and strategic direction will enable you to proactively support sales and service initiatives. Advanced knowledge of our products and services is crucial, allowing you to assess financial needs accurately and offer tailored solutions. Sales acumen is key, as you'll be expected to consistently exceed targets and model best practices for peers.<br><br>Additionally, proficiency in handling various transactions while ensuring compliance with relevant regulations is vital. Your ability to mentor new hires and engage in peer shadowing will further elevate team performance and contribute to a thriving service culture.<br><br>Qualifications <br>• Minimum of 3 years' experience in a financial services call center.<br>• Must be able to work onsite from the Dallas location 5 days a week and attend Credit Union sponsored community events based on business needs.<br>• Strong cross-selling and telemarketing skills.<br>• Excellent member service, interpersonal, written, and telephone communication skills.<br>• Effective training, shadowing, and peer-mentoring skills.<br>• Must have a high level of interpersonal skills to handle sensitive and confidential situations.<br>• Ability to exercise discretion and sound judgment.<br>• Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization.<br>• Strong organizational skills and ability to manage multiple priorities.<br>• Strong knowledge and understanding of financial products and services.<br>• Windows, Word, Excel, and Internet proficiency.<br>• A high degree of confidentiality.<br>• A positive, professional image within the workplace.<br>• Effective verbal and written communication skills.
We are looking for a skilled Call Center Specialist with technical expertise to join our team in Los Alamitos, California. This is a long-term contract position offering hybrid work flexibility after training. The ideal candidate will excel at troubleshooting customer issues, managing sales-related inquiries, and providing exceptional service in an electronics-focused environment.<br><br>Responsibilities:<br>• Handle inbound customer calls to address issues ranging from sales inquiries to technical troubleshooting.<br>• Diagnose and resolve connectivity, software, and hardware problems, including printer and electronics-related concerns.<br>• Utilize Oracle software to manage customer interactions and maintain accurate records.<br>• Provide clear and concise solutions while typing and communicating with clients simultaneously.<br>• Collaborate with team members to ensure consistent and high-quality customer service.<br>• Adapt to a hybrid schedule, working both in-office and remotely after completing training.<br>• Maintain a detail-oriented and efficient approach in a fast-paced call center environment.<br>• Apply networking knowledge to resolve customer connectivity issues.<br>• Support the department by responding promptly to inquiries and ensuring smooth operations.<br>• Deliver excellent service while meeting productivity and accuracy standards.
We are looking for a skilled Administrative Assistant to join our team in Calabasas, California. In this long-term contract position, you will play a vital role in ensuring smooth office operations by providing exceptional administrative support and handling a variety of tasks. This role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities efficiently.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to ensure daily office operations run smoothly.<br>• Answer and direct inbound calls to the appropriate departments or individuals in a courteous manner.<br>• Perform accurate data entry to maintain up-to-date records and documentation.<br>• Assist with receptionist duties, including greeting visitors and managing front desk activities.<br>• Coordinate schedules, appointments, and meetings to support team efficiency.<br>• Prepare and organize documents, presentations, and reports as required.<br>• Maintain and update office systems, ensuring they are functioning effectively.<br>• Collaborate with team members to address administrative needs and resolve issues.<br>• Monitor office supplies and place orders to ensure availability.<br>• Maintain a detail-oriented and welcoming office environment at all times.
We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and providing accurate information.<br>• Assist patients with billing questions and payment processes, ensuring clarity and satisfaction.<br>• Utilize basic medical terminology to communicate effectively and accurately with patients.<br>• Manage patient interactions professionally, ensuring a positive experience during every contact.<br>• Document patient interactions and maintain accurate records in the system.<br>• Collaborate with other team members to resolve complex issues and ensure seamless service.<br>• Uphold company standards for confidentiality and compliance while handling sensitive patient information.<br>• Provide guidance to patients regarding healthcare services and procedures.<br>• Identify and escalate issues when necessary to ensure timely resolution.<br>• Meet performance targets and contribute to the overall efficiency of the call center.
<p>We are seeking a friendly, reliable, and detail-oriented <strong>Front Desk Receptionist</strong> to join our team at a fast-paced office in <strong>Downtown Los Angeles</strong>. This role is ideal for someone who enjoys working with people, staying organized, and supporting daily office operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients/visitors in a professional and welcoming manner</li><li>Answer and route incoming phone calls</li><li>Schedule appointments and manage calendars</li><li>Perform data entry and maintain accurate records</li><li>Utilize Excel and other office systems for tracking and reporting</li><li>Support administrative tasks as needed to ensure smooth office operations</li></ul>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Huntington Beach, California. This contract position offers an opportunity to assist members with their healthcare needs while providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.<br><br>Responsibilities:<br>• Assist members, family members, providers, and caregivers by explaining healthcare benefits and plan options.<br>• Address member inquiries by identifying issues, determining solutions, and providing clear explanations; escalate complex matters to management or appropriate departments when necessary.<br>• Participate in outreach initiatives aimed at enhancing membership retention and satisfaction.<br>• Adhere to company policies, procedures, and regulatory guidelines to ensure compliant operations; contribute suggestions for workflow improvements.<br>• Accurately document member interactions, actions taken, and resolutions in the designated systems.<br>• Maintain a high standard of professionalism while responding to inbound and outbound calls.<br>• Support member services projects and collaborate with the team to achieve organizational goals.<br>• Attend training sessions and staff meetings to stay updated on procedures and enhance skills.<br>• Perform additional duties as assigned by management.
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. In this role, you will act as the primary point of contact for residents, ensuring their needs are met with attention to detail and care. This is a contract position offering a hybrid schedule, with a mix of remote and onsite work.<br><br>Responsibilities:<br>• Serve as the first point of contact for residents, addressing their inquiries and concerns with empathy and attention to detail.<br>• Handle both inbound and outbound calls related to maintenance requests and account-related matters.<br>• Provide detailed and accurate information about services to residents, ensuring their satisfaction.<br>• Resolve complaints or issues promptly and effectively to maintain positive resident relationships.<br>• Maintain detailed records of resident interactions, including inquiries, feedback, and complaints, using internal systems.<br>• Collaborate with various departments to find solutions and ensure resident needs are met.<br>• Follow up with residents to confirm their concerns have been addressed and resolved.<br>• Manage a high volume of calls while maintaining a courteous and detail-oriented demeanor.<br>• Utilize multiple software systems to accurately input and update resident information.<br>• Support team members and foster a collaborative working environment across departments.
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
<p>Robert Half Legal is pleased to partner with a premier law firm headquartered in Los Angeles, renowned for its outstanding experience and market-leading successes across litigation, corporate, intellectual property, and real estate matters. This client represents both corporations and individuals in their most significant cases and transformative deals.</p><p>We are seeking a Litigation Legal Secretary for a contract-to-hire opportunity. The ideal candidate will provide direct support to one partner on a busy 3–5:1 desk. This hybrid role involves four days in-office per week, within a professional team environment. Upon hire, the salary range is $95,000–$105,000 annually.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide comprehensive administrative and legal support to the assigned partner, including document preparation, case management, and calendar maintenance.</li><li>Support litigation procedures, including court filings (state and federal), trial preparation, and e-filing.</li><li>Draft, review, and proofread legal documents and correspondence.</li><li>Efficiently manage complex schedules, meetings, and travel arrangements.</li><li>Maintain and organize case files, records, and confidential information in compliance with firm policies.</li><li>Liaise with courts, clients, and opposing counsel in a professional manner.</li><li>Assist with billing, time entry, and invoice management as needed.</li><li>Collaborate with other secretaries and team members in a fast-paced environment.</li></ul><p><br></p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
We are looking for a dedicated Customer Service Representative to join our team in Santa Fe Springs, California. This is a Contract position with the potential for long-term employment in the manufacturing industry, offering an opportunity to work in a collaborative and dynamic environment. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to effectively manage customer interactions.<br><br>Responsibilities:<br>• Process and input customer orders accurately into the system.<br>• Collaborate with internal teams to confirm product availability and coordinate schedules.<br>• Organize shipment schedules and ensure calendars are consistently updated.<br>• Address customer inquiries and provide necessary documentation support.<br>• Perform light front-desk duties, including welcoming visitors and managing phone calls.
<p><strong>Role:</strong> IT Manager – Data Centers</p><p> <strong>Location:</strong> Glendale, CA (Onsite 5 days/week)</p><p> <strong>Compensation:</strong> $180,000 base + annual bonus</p><p><strong>Overview</strong></p><p> We are seeking an experienced IT Manager to lead enterprise data center operations for a highly regulated, mission-critical environment. This role replaces a long-tenured manager and owns both people leadership and hands-on infrastructure oversight. The focus is reliability, process, compliance, and operational excellence—not an IT Director role.</p><p><br></p>
<p>We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.</p><p><br></p><p>JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS</p><p><br></p><p>Ensure customer issue is resolved from start to finish, following up with various departments and then the customer</p><p>Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.</p><p>Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.</p><p>Ability to use multiple internal systems during the course of a day to provide quality customer service.</p><p>Provide timely feedback to direct management regarding service failures or customer concerns.</p><p>Mandatory overtime may be requested by management.</p><p>Special projects as assigned.</p><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant to join our Asset Management team on a contract basis. In this role, you will support daily operations within the Asset Management and Operations Department, focusing on administrative tasks related to property management and real estate agreements. This position is based in El Segundo, California and is full time onsite. </p><p><br></p><p>Responsibilities:</p><p>• Organize, scan, and distribute department mail while uploading relevant documents into the internal database.</p><p>• Prepare and send various tenant documents such as welcome letters, easements, and payment redirection forms.</p><p>• Facilitate the execution and notarization of legal documents, ensuring completion and accurate record-keeping.</p><p>• Respond to inquiries from property owners and tenants by conducting research such as title searches and document retrievals.</p><p>• Assist in updating and maintaining the department’s internal database and support short-term projects as needed.</p><p>• Review site-specific documentation to verify accuracy and completeness.</p><p>• Provide attentive and high-quality customer service to both internal and external stakeholders.</p><p>• Offer front desk coverage during designated breaks and assist with general office tasks.</p><p>• Perform additional duties as assigned to support the team’s objectives.</p>
<p>We are seeking a reliable and detail-oriented <strong>Office Assistant</strong> with <strong>QuickBooks experience</strong> to support daily office operations. This role will handle <strong>order processing</strong>, <strong>front desk/reception duties</strong>, and <strong>administrative support for the sales team</strong>. The ideal candidate is <strong>bilingual in English and Spanish</strong>, organized, and comfortable working in a fast-paced office environment.</p><p>Key Responsibilities</p><ul><li>Process customer orders accurately and in a timely manner</li><li>Enter invoices, payments, and basic accounting data in <strong>QuickBooks</strong></li><li>Answer and direct incoming phone calls; greet visitors professionally</li><li>Provide administrative support to the sales team (quotes, order follow-ups, documentation)</li><li>Maintain organized records, files, and office documents</li><li>Assist with general office tasks such as data entry, emailing, and scheduling</li><li>Communicate with customers and vendors in both English and Spanish</li></ul><p><br></p>
We are looking for a dedicated Receptionist to join our healthcare team in Long Beach, California. This long-term contract role involves providing essential front-office and administrative support in a fast-paced clinical environment. The ideal candidate will ensure smooth daily operations and uphold the highest standards of patient service.<br><br>Responsibilities:<br>• Manage front desk operations, including patient check-ins and appointment scheduling.<br>• Conduct medical insurance verifications and handle prior authorization requests efficiently.<br>• Ensure accurate and timely completion of patient visits, including verifying provider treatment plans and documentation.<br>• Review billing and coding details and coordinate with the billing team to ensure proper processing.<br>• Answer inbound calls promptly, addressing patient inquiries and directing calls appropriately.<br>• Provide administrative assistance to the Practice Manager and Clinical Administrator as required.<br>• Maintain organized records and files to support seamless clinic operations.<br>• Deliver exceptional customer service to patients and visitors, fostering a welcoming environment.
We are looking for an organized and detail-oriented Dispatcher to join our team in Canoga Park, California. In this Contract to permanent position, you will play a key role in managing schedules, coordinating appointments, and ensuring seamless communication between clients, sales representatives, and technical staff. This opportunity is ideal for someone with a strong ability to multitask and a passion for providing excellent customer service.<br><br>Responsibilities:<br>• Schedule and coordinate service appointments based on requests from the sales team, clients, and technical staff.<br>• Manage and adapt to dynamic scheduling changes to ensure efficiency and timely service.<br>• Communicate updates to clients regarding appointment times and any modifications.<br>• Utilize multitasking skills to handle multiple priorities and tasks simultaneously.<br>• Partner directly with the Director of Technical Services for reporting and task assignments.<br>• Maintain accurate records of appointments, schedules, and client communications.<br>• Address customer inquiries and resolve scheduling conflicts promptly.<br>• Work collaboratively with team members to optimize workflows and logistics.<br>• Leverage computer-aided dispatch tools to streamline operations.<br>• Ensure all dispatch activities align with company standards and customer expectations.
<p>A real estate law firm is seeking a Litigation Secretary to join their team. This is a contract-to-hire opportunity supporting a dynamic litigation practice with responsibilities across secretarial, legal research, and administrative functions. The position will be primarily onsite in Encino, with the flexibility of one remote day per week.</p><p><br></p><p><strong>Responsibilities</strong></p><p>• E-filing with state and federal courts.</p><p>• Maintain attorney calendars, schedule deadlines, and coordinate hearings and meetings (experience with MyCase or similar systems preferred).</p><p>• Support a 3 to 1 desk.</p><p>• Draft, prepare, and format pleadings, motions, oppositions, briefs, and other legal documents.</p><p>• Create templates and standard forms based on attorney guidance.</p><p>• Assist with both litigation and transactional matters as needed.</p>
<p>The Community Center Associate will be based at one or more Medicare-focused community centers and will provide high-quality customer service to members and seniors in the local community. This role serves as a community-facing representative and plays a key part in building and maintaining a positive organizational reputation. The position is customer-facing with sales-related responsibilities and is driven by a mission to deliver culturally sensitive healthcare solutions to seniors. Bilingual proficiency in <strong>Mandarin and/or Cantonese</strong> is required to effectively support members and community participants.</p><p><br></p><p>Schedule: Full-time (40 hours per week). Availability to work some Saturdays is required.</p><p><br></p><p>Essential Functions & Responsibilities</p><ul><li>Provide exceptional customer service at assigned community center locations.</li><li>Offer in-language support to members regarding benefits and access to care.</li><li>Serve as a Medicare resource, providing in-language guidance to community members with questions about Medicare options.</li><li>Schedule, plan, and coordinate health and wellness events held at community centers, including logistics and setup.</li><li>Communicate and coordinate general building maintenance or repair needs with the appropriate facilities team.</li><li>Maintain inventory of equipment, supplies, and promotional or marketing materials.</li><li>Track and monitor visitor traffic and utilization of services.</li><li>Conduct routine inspections to ensure equipment is functioning properly and meets quality standards.</li><li>Manage use of center space for classes, activities, and trainings while ensuring cleanliness and safety.</li><li>Collaborate with internal teams to identify and develop programs and activities that add value to the community.</li><li>Participate in and support member and community events, including outreach events, informational booths, festivals, and cultural or religious gatherings.</li><li>Perform additional duties as assigned.</li></ul>
We are looking for a detail-oriented and proactive Sales Support team member to join our group in Huntington Beach, California. In this Contract to permanent position, you will play a vital role as the link between our company and customers, ensuring seamless communication and providing the tools and resources needed to drive sales success. This role offers the opportunity to work in a dynamic environment where organizational skills and a customer-focused approach are essential.<br><br>Responsibilities:<br>• Input detailed product information into customer-specific portals with precision and efficiency.<br>• Equip customers with the necessary product knowledge, marketing materials, and supplies to promote and sell company products effectively.<br>• Build and maintain strong relationships by responding to client inquiries promptly and with a high level of service.<br>• Assist in onboarding new retail partners, ensuring their accounts are properly set up and supported.<br>• Develop and tailor sales decks, line sheets, and marketing presentations to meet the needs of wholesale partners.<br>• Support product launches, promotions, and other sales initiatives to drive growth.<br>• Track and maintain vendor and internal portals to ensure data accuracy and accessibility.<br>• Identify and implement process improvements to streamline sales operations and enhance scalability.
<p>We are looking for a dedicated Medical Front Desk Specialist to join our team in Beverly Hills, California. The Medical Front Desk Specialist will play a vital role in ensuring smooth front desk operations while delivering outstanding service to patients. The role requires strong organizational skills and a commitment to maintaining a detail-oriented and welcoming environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients warmly and courteously to create a positive first impression.</p><p>• Schedule, confirm, and adjust patient appointments using scheduling software while coordinating follow-ups.</p><p>• Communicate office policies and procedures clearly to patients to ensure understanding and compliance.</p><p>• Verify and process patient forms and insurance details with accuracy and confidentiality.</p><p>• Update patient records and manage data entry tasks to maintain compliance with medical regulations.</p><p>• Follow up with patients and leads via calls to schedule appointments and address inquiries.</p><p>• Coordinate scheduling of follow-up visits with patients and staff to optimize workflow.</p><p>• Provide administrative support to medical personnel and office management as required.</p>
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
