We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. This is a contract-to-role position within the manufacturing industry, offering an excellent opportunity to transition into a long-term position based on performance. The ideal candidate will play a key role in ensuring customer satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring a high level of service.<br>• Address and resolve customer concerns efficiently, providing accurate information and solutions.<br>• Maintain detailed records of customer interactions, transactions, and feedback using internal systems.<br>• Collaborate with account management teams to ensure seamless service delivery.<br>• Utilize Microsoft Excel to track and analyze customer data and metrics.<br>• Assist in creating reports and summaries that support customer service operations.<br>• Uphold excellent phone etiquette while managing high volumes of calls.<br>• Identify opportunities for process improvements to enhance customer satisfaction.<br>• Support team members and management as needed to meet department goals.

• Proven experience in a customer service role, preferably within the manufacturing industry.<br>• Proficiency in Microsoft Excel for data analysis and reporting.<br>• Strong communication skills, both verbal and written, with a courteous and attentive phone demeanor.<br>• Ability to multitask and prioritize tasks effectively in a fast-paced environment.<br>• Detail-oriented with excellent organizational skills.<br>• Familiarity with customer relationship management (CRM) tools is a plus.<br>• Problem-solving skills to address and resolve customer issues.<br>• A team-oriented mindset with a willingness to collaborate and support others.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>