<p><strong>Job Title:</strong> MSP Network Administrator</p><p><strong>Location:</strong> Providence, RI (<strong><u>Onsite, Monday–Friday</u></strong>)</p><p><strong>Company Size:</strong> 10 Employees</p><p><strong>Industry:</strong> Managed Services Provider (MSP)</p><p><strong>Employment Type:</strong> Full-Time</p><p><br></p><p><strong>About Us</strong></p><p>We’re a small but growing MSP based in Providence, RI, specializing in help desk and desktop support for a diverse client base. Our team is passionate about delivering responsive, high-quality IT services. As we expand, we’re looking to bring on a senior-level Network Administrator to strengthen our technical capabilities and provide escalation support for complex infrastructure issues.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Network Administrator will serve as the senior technical resource within our team, supporting and maintaining client networks, systems, and firewalls. This role is ideal for someone who enjoys hands-on work, mentoring junior staff, and solving challenging infrastructure problems. You’ll be the go-to expert for escalations and will play a key role in improving our service delivery and technical standards.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the escalation point for help desk and desktop support technicians.</li><li>Monitor, maintain, and troubleshoot client networks, servers, and firewalls.</li><li>Configure and manage switches, routers, firewalls (e.g., SonicWall, Fortinet, Cisco), and VPNs.</li><li>Perform system upgrades, patch management, and backup verification.</li><li>Assist with onboarding new clients and performing network assessments.</li><li>Document network configurations and maintain accurate client records.</li><li>Collaborate with the team to improve internal processes and technical documentation.</li><li>Provide occasional client-facing support for high-level issues or project work.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Ability and openness to work onsite 5x per week</li><li>Previous MSP experience</li><li>5+ years of experience in network/system administration in an MSP or similar environment.</li><li>Strong knowledge of networking protocols, firewalls, and security best practices.</li><li>Experience with Windows Server, Active Directory, Office 365, and virtualization (VMware or Hyper-V).</li><li>Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne).</li><li>Excellent troubleshooting and communication skills.</li><li>Ability to work independently and prioritize tasks in a fast-paced environment.</li><li>Relevant certifications (e.g., CCNA, Network+, MCSA) are a plus.</li></ul><p><strong>Work Environment</strong></p><ul><li>Onsite role, Monday through Friday, based in our Providence office.</li><li>Collaborative, team-oriented culture with opportunities for growth.</li><li>Direct impact on client satisfaction and internal technical development.</li></ul><p><br></p>

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