We are looking for a dedicated Help Desk Analyst I to join our team in Las Vegas, Nevada. In this role, you will provide essential technical support to end users, ensuring their systems and applications run smoothly. This position is ideal for someone with strong troubleshooting skills and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues involving desktops, laptops, printers, mobile devices, and software applications.<br>• Offer support for basic network connectivity problems, including account access and password resets.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Record all interactions, troubleshooting steps, and resolutions comprehensively in the ticketing system.<br>• Ensure timely follow-up and maintain professionalism in all communications with end users.<br>• Utilize remote support tools to assist users effectively and efficiently.<br>• Collaborate with colleagues to prioritize tasks and ensure service level agreements are met.<br>• Provide guidance to users on best practices for using supported systems and applications.

• 1–2 years of experience in IT support, help desk, or a similar technical role.<br>• Proficiency in troubleshooting Windows/Mac OS, Microsoft Office 365, and common business applications.<br>• Familiarity with Active Directory and remote support tools.<br>• Strong communication skills paired with excellent customer service abilities.<br>• Ability to manage multiple tasks efficiently and work well under pressure.<br>• Preferred certifications include CompTIA A+, CompTIA Network+, or equivalent.<br>• Knowledge of service desk ticketing systems and basic troubleshooting techniques.<br>• Team-oriented mindset with a focus on collaboration and problem-solving.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>