We are looking for a dedicated Customer Complaint Specialist to join a team on a long-term contract basis in Lake Mary, FL. In this role, you will play a key part in ensuring customer satisfaction by addressing concerns and providing timely solutions. This position requires strong technical skills and the ability to multitask effectively. Responsibilities:• Investigate and analyze customer information to identify the source of complaints.• Direct complaints to the appropriate team for resolution.• Communicate solutions and findings back to customers in a clear and precise manner.• Utilize multiple systems and tools simultaneously to manage and resolve customer issues.• Maintain accurate records of customer interactions and resolutions.• Collaborate with internal teams to ensure complaints are handled efficiently.• Enhance customer satisfaction by providing timely and effective responses.• Draft well-crafted email correspondence to address customer concerns.

• Proficiency in navigating multiple browsers and systems simultaneously. • Strong skills in email correspondence and written communication. • Demonstrated ability to resolve customer concerns and ensure satisfaction. • Familiarity with troubleshooting connectivity problems. • Excellent organizational skills and attention to detail. • Ability to work independently as well as collaboratively within a team. • Prior experience in customer success or a related field. • Strong problem-solving skills and adaptability in dynamic situations.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Lake Mary, FL
onsite
Temporary
17.00 - 18.00 USD / Hourly
We are looking for a dedicated Customer Complaint Specialist to join a team on a long-term contract basis in Lake Mary, FL. In this role, you will play a key part in ensuring customer satisfaction by addressing concerns and providing timely solutions. This position requires strong technical skills and the ability to multitask effectively. Responsibilities:• Investigate and analyze customer information to identify the source of complaints.• Direct complaints to the appropriate team for resolution.• Communicate solutions and findings back to customers in a clear and precise manner.• Utilize multiple systems and tools simultaneously to manage and resolve customer issues.• Maintain accurate records of customer interactions and resolutions.• Collaborate with internal teams to ensure complaints are handled efficiently.• Enhance customer satisfaction by providing timely and effective responses.• Draft well-crafted email correspondence to address customer concerns.
2025-09-04T19:38:47Z

Customer Complaint Specialist Job in Lake Mary | Robert Half